General Practice Assistant (GPA)

Nhs View All Jobs; Hadley; On-site; GBP 19,000 - 26,000; Full time

Job summary

Longrove Surgery in North London is seeking a General Practice Assistant (GPA) to join the team. The role supports the clinical team with internal administration, NHS experience and good computer skills are valued, and GCSE English and Maths are required.

The GPA will handle patient communication, liaise with the prescription clerk team, and help ensure a smooth patient journey within primary care. Prior GP practice exposure is preferable; training will be provided where possible.

Qualifications

• Experience in General Practice (primary care) is preferable.
• Completion of the General Practice Assistant Programme is desirable but not essential.
• GCSE grade A to C in English and Maths.

Responsibilities

• Deal with the incoming correspondence to the practice via letter and email.
• Work with the Amina system to ensure correct clinical coding of letters and contact patients accordingly.
• Liaise with patients via incoming phone calls to the practice.
• Work with our prescription clerk team to ensure patients receive repeat prescriptions in a timely manner.
• Work with our other GPs and Care Navigation team to ensure processing of eConsults is completed within designated time frames.

Skills

Excellent customer service

Good computer skills

NHS experience

Education

GCSE English and Maths (A-C)

General Practice Assistant Programme (desirable)

Tools

Amina system

Job description

Longrove Surgery are looking for a General Practice Assistant (GPA) to join the team. The applicant must have experience in working with the NHS, have good computer skills and offer excellent customer service. A candidate who has undertaken the General Practice Assistant course for Primary Care is preferable, however this is not essential. Our GPAs are key contributors in supporting the smooth running of the practice by providing internal administrative support necessary for the practice team to meet the needs of and caring for our patients. This role provides an accessible, safe and effective line of communication for patients. The purpose of this supporting role is to ensure that our patients receive an all-around excellent experience.

Main duties

• Deal with the incoming correspondence to the practice via letter and email.
• Work with the Amina system to ensure correct clinical coding of letters and contact patients accordingly.
• Liaise with patients via incoming phone calls to the practice.
• Work with our prescription clerk team to ensure patients receive repeat prescriptions in a timely manner.
• Work with our other GPs and Care Navigation team to ensure processing of eConsults is completed within designated time frames.

Experience

• Experience in General Practice (primary care) is preferable.
• Completion of the General Practice Assistant Programme is desirable but not essential.

Qualifications

• GCSE grade A to C in English and Maths.

Person Specification

• Experience in General Practice (primary care) is preferable.
• Completion of the General Practice Assistant Programme is desirable but not essential, GCSE grade A to C in English and Maths.

We are a friendly, supportive training practice in North London. We currently have 8 salaried GPs, 5 GP Partners and a Management Partner. We also have nurses, HCAs and a pharmacist in our clinical team. We are a training practice and have approximately 17,500 patients. We are located in a Primary Care Health Centre and are looking to expand our administration team. We have a large admin team to assist the clinicians which includes GP Assistants, Prescription Clerks and Medical Secretaries. Our practice is part of a Primary Care Network and actively involved in a range of schemes and services to provide high quality to the local population.