General Practice Assistant (GPA)

NHS; Chipping Barnet; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a dedicated General Practice Assistant to enhance patient experience and support administrative functions. This role is vital in ensuring effective communication and operational efficiency within the practice. Ideal candidates will possess strong computer skills and a commitment to excellent customer service. Join a friendly and supportive team dedicated to providing high-quality care to the community. If you are passionate about contributing to patient care in a primary healthcare setting, this opportunity is perfect for you.

Qualifications

• Experience in General Practice (primary care) is preferable.
• Completion of the General Practice Assistant Programme is desirable but not essential.

Responsibilities

• Handle incoming correspondence via letter and email.
• Liaise with patients through phone calls to the practice.
• Work with the prescription clerk team for timely repeat prescriptions.

Skills

Computer Skills

Customer Service

General Practice Knowledge

Education

GCSE grade A to C in English and Maths

Tools

Amina System

Job description

Longrove Surgery are looking for a General Practice Assistant (GPA) to join the team. The applicant must have experience in working with the NHS, have good computer skills and offer excellent customer service. A candidate who has undertaken the General Practice Assistant course for Primary Care is preferable, however this is not essential.

Our GPAs are key contributors in supporting the smooth running of the practice by providing internal administrative support necessary for the practice team to meet the needs of and caring for our patients. This role provides an accessible, safe and effective line of communication for patients. The purpose of this supporting role is to ensure that our patients receive an all-around excellent experience.

Main duties of the job

• Deal with the incoming correspondence to the practice via letter and email
• Work with the Amina system to ensure correct clinical coding of letters and contact patients accordingly
• Liaise with patients via incoming phone calls to the practice
• Work with our prescription clerk team to ensure patients receive repeat prescriptions in a timely manner
• Work with our other GPs and Care Navigation team to ensure processing of eConsults is completed within designated time frames

About us

We are a friendly, supportive training practice in North London. We currently have 8 salaried GPs, 5 GP Partners and a Management Partner. We also have nurses, HCAs and a pharmacist in our clinical team.

We are a training practice and have approximately 17,500 patients.

We are located in a Primary Care Health Centre and are looking to expand our administration team. We have a large admin team to assist the clinicians which includes GP Assistants, Prescription Clerks and Medical Secretaries.

Our practice is part of a Primary Care Network and actively involved in a range of schemes and services to provide high quality to the local population.

Job responsibilities

• Deal with the incoming correspondence to the practice via letter and email
• Work with the Amina system to ensure correct clinical coding of letters and contact patients accordingly
• Liaise with patients via incoming phone calls to the practice
• Work with our prescription clerk team to ensure patients receive repeat prescriptions in a timely manner
• Work with our other GPs and Care Navigation team to ensure processing of eConsults is completed within designated time frames

Person Specification

Experience

• Experience in General Practice (primary care) is preferable
• Completion of the General Practice Assistant Programme is desirable but not essential

Qualifications

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.