General Practice Assistant

NHS; Marlborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

A primary healthcare provider in Marlborough is seeking a General Practice Assistant (GPA) to support clinical and administrative tasks. This part-time role involves assisting GPs with patient care, administering vaccinations, and ensuring efficient patient communication. Ideal candidates will have strong customer service skills and experience in a healthcare environment. Flexible working includes Wednesday to Friday shifts.

Qualifications

• Must have customer/patient care skills and have worked in a customer/patient facing environment.
• Administrative experience is essential.
• Competence in Microsoft Office packages (Outlook, Word, Excel) is needed.

Responsibilities

• Assist clinical staff with patient administrative tasks.
• Administer Flu Vaccinations and maintain patient records.
• Facilitate effective communication between patients and healthcare professionals.

Skills

Customer/patient care skills

Administrative experience

Competence in Microsoft Office

Education

GCSE/NVQ level 2 or equivalent

Tools

SystmOne

Job description

Job summary

This is a new exciting role, working for the East Kennet PCN based at Ramsbury & Wanborough Surgery.

The role of the GPA is varied and a mixture of clinical and administrative duties. It is a part time role, Wednesday - Friday. No two days will be the same!

As this is a new role, it will continue to evolve and other duties and responsibilities are likely to be added over time.

Main duties of the job

This relatively new role to the NHS combines administrative duties and hands on clinical work. The role will support the GPs in the smooth running of clinics by performing the more routine administration (including clerical support) and clinical tasks (such as vaccinations and promoting a healthy lifestyle). The GPA will be part of the multidisciplinary team providing excellent care to patients.

The postholder will:

• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner.
• Facilitate effective communication between patients, members of the primary health care team, and other associated healthcare agencies.
• Review patients needs and help them access the services and support they require.

About us

This role will join a friendly and supportive multidisciplinary team of GPs, nurses, HCA's and administrative staff. Ramsbury Surgery is based on the outskirts of the village and serves a rural population.

Details Date posted

31 July 2025

Pay scheme

Other

Salary

£12.50 to £12.79 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3430-25-0010

Job locations

Ramsbury Surgery

Whittonditch Road

Ramsbury

Marlborough

Wiltshire

SN8 2QT

Job description Job responsibilities

The duties and responsibilities to be undertaken may include any or all of the items in the following list:

Assisting clinical staff with patient administrative tasks, for example relaying messages from clinical staff to patients.

Contacting and liaising with multidisciplinary teams

Undertaking NHS Health checks

Carers Lead

Administering Flu Vaccinations

Maintaining Patient Registers/Recall Systems

Help take administrative pressure off the GPs and other clinical staff.

Contact Discharged Frailty patients to discuss care going forward and to ensure their care has been properly transferred to the most appropriate service.

This list is not exhaustive and other reasonable clinical & non-clinical tasks will be added by management as and when required. Duties may be varied from time to time, dependent on current business needs and evolving Practice workload.

Administrative And Professional Responsibilities

Able to obtain and document informed consent (either verbal or written)

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate

To maintain accurate patient records and enter onto the computer using agreed Read Codes

Dealing with telephone enquiries appropriately and according to Practice policy

Job description Job responsibilities

The duties and responsibilities to be undertaken may include any or all of the items in the following list:

Assisting clinical staff with patient administrative tasks, for example relaying messages from clinical staff to patients.

Contacting and liaising with multidisciplinary teams

Undertaking NHS Health checks

Carers Lead

Administering Flu Vaccinations

Maintaining Patient Registers/Recall Systems

Help take administrative pressure off the GPs and other clinical staff.

Contact Discharged Frailty patients to discuss care going forward and to ensure their care has been properly transferred to the most appropriate service.

This list is not exhaustive and other reasonable clinical & non-clinical tasks will be added by management as and when required. Duties may be varied from time to time, dependent on current business needs and evolving Practice workload.

Administrative And Professional Responsibilities

Able to obtain and document informed consent (either verbal or written)

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate

To maintain accurate patient records and enter onto the computer using agreed Read Codes

Dealing with telephone enquiries appropriately and according to Practice policy

Person Specification Qualifications Essential

• GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge

Experience Essential

• Must have customer/patient care skills and have worked in a customer/patient facing environment.
• Administrative experience is essential.
• Competence in Microsoft Office packages (Outlook, Word, Excel).
• Ability to compile and analyse statistical information.

Desirable

• Experience of working with clinical systems i.e. SystmOne would be desirable.
• Experience of working in a public sector/healthcare environment would be extremely advantageous.

Person Specification Qualifications Essential

• GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge

Experience Essential

• Must have customer/patient care skills and have worked in a customer/patient facing environment.
• Administrative experience is essential.
• Competence in Microsoft Office packages (Outlook, Word, Excel).
• Ability to compile and analyse statistical information.

Desirable

• Experience of working with clinical systems i.e. SystmOne would be desirable.
• Experience of working in a public sector/healthcare environment would be extremely advantageous.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

East Kennet Primary Care Network

Address

Ramsbury Surgery

Whittonditch Road

Ramsbury

Marlborough

Wiltshire

SN8 2QT

Employer's website

https://www.ramsburyandwanboroughsurgery.com/index.aspx (Opens in a new tab)

Employer details Employer name

East Kennet Primary Care Network

Address

Ramsbury Surgery

Whittonditch Road

Ramsbury

Marlborough

Wiltshire

SN8 2QT

Employer's website

https://www.ramsburyandwanboroughsurgery.com/index.aspx (Opens in a new tab)