General Practice Administration Assistant

NHS; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a General Practice Administration Assistant to provide essential administrative support across various teams. This role emphasizes flexibility and adaptability, ensuring smooth workflow in a dynamic environment. You will engage with patients, manage queries, and assist with document management, all while developing your skills over time. The organization values empathy and collaboration, offering a supportive atmosphere where your contributions are recognized. This is a fantastic opportunity for individuals looking to grow within a healthcare setting, making a real difference in patient care.

Benefits

Flexible Working Patterns

Social Events

Recognition Schemes

Qualifications

• Highly organized and adaptable, capable of managing multiple duties.
• Excellent IT skills, particularly in Microsoft Office.

Responsibilities

• Support multiple teams with administrative tasks and patient interaction.
• Manage document workflow and assist with patient queries.

Skills

Organizational Skills

Flexibility

IT Skills (Microsoft Office)

Communication Skills

Education

GCSE in Maths and English

Job description

General Practice Administration Assistant

This role involves providing administrative support to various teams within the practice to ensure smooth workflow. Flexibility is essential as no two days are the same. The position requires a minimum of 24 hours per week.

Main duties

The successful candidate will work across non-clinical teams at two practice locations, handling tasks such as greeting patients, managing queries, processing registration forms, appointment requests, and referrals.

About us

Downend Health Group prioritizes team wellbeing and offers flexible working patterns, social events, and recognition schemes. We value empathy, patience, and transferable life skills. Our recruitment process is quick and friendly, welcoming applicants from all backgrounds.

Details

• Posted: 25 April 2025
• Salary: £12.21/hour (NMW criteria)
• Contract: Permanent
• Working pattern: Full-time/Part-time
• Locations: The Willow Surgery, Downend Health Group

Job description

Responsibilities

The role supports multiple teams, including administration, medical secretarial, eConsult, patient assistance, and information governance, with duties ranging from document workflow management to patient interaction and data handling.

Requirements

• Highly organized, adaptable, and able to manage multiple duties
• Flexible with working hours and capable of covering short-term and long-term absences
• Resilient, collaborative, and proactive
• Excellent IT skills, particularly in Microsoft Office
• Strong communication skills and understanding of confidentiality and clinical governance

Additional notes

The role involves developing skills over time, with responsibilities evolving as knowledge increases. Flexibility and commitment are key to supporting the practice effectively.

Person Specification

Qualifications

• GCSE in Maths and English (Essential)

Employer details

Downend Health Group, The Willow Surgery, Hill House Road, Downend, Bristol, BS16 5FJ

Website: https://www.downendhealthgroup.com