General Porter

Maidstone and Tunbridge Wells NHS Trust; Royal Tunbridge Wells; On-site; GBP 21,000 - 25,000; Full time

Job summary

Maidstone and Tunbridge Wells NHS Trust is seeking staff aligned with its patient‑centred care ethos. The role emphasizes safe handling of tasks, strong communication, and customer service in a healthcare setting.

The post requires a willingness to pursue further study and adherence to infection control and safety standards. Applicants should be able to work well with others, remain patient in stressful situations, and demonstrate good English and maths foundational skills.

Qualifications

• Good level of general education (basic English & maths) education.
• Ability to effectively communicate / interact with others (both verbal and written).
• Good customer service skills.
• Experience in a customer focussed environment.
• Ability to apply and maintain standards consistently.
• Customer care is desirable.
• Health and safety and Infection control principles desirable.
• Previous experience in a Healthcare environment desirable.
• Dealing with challenging behaviour desirable.
• Understanding of medical gases desirable.
• Manual handling desirable.
• Previous experience of using Computer desirable.
• Knowledge of handling waste desirable.

Skills

Lift heavy loads

Computer usage

Teamwork

Calm under pressure

Excellent verbal communication

Sensitivity and understanding

Education

Basic English & maths education

Willing to undertake further study

Job description

Detailed job description and main responsibilities

We've provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered.

Person specification

Qualifications

Essential criteria

• Good level of general education (basic English & maths) education
• Willing to undertake further study to enhance ability to carry out job role more efficiently

Experience/Knowledge

Essential criteria

• Ability to effectively communicate / interact with others (both verbal and written)
• Good customer service skills.
• Experience in a customer focussed environment.
• Ability to apply and maintain standards consistently.

Desirable criteria

• Customer care.
• Health and safety and Infection control principles.
• Previous experience in a Healthcare environment.
• Dealing with challenging behaviour.
• Understanding of medical gases
• Manual handling.
• Previous experience of using Computer.
• Knowledge of handling waste

Skills

Essential criteria

• Ability to lift, push, carry heavy loads
• To be able to carry out basic tasks on a computer or hand-held device
• Ability to work well with others
• Patience and the ability to remain calm in stressful situations

Desirable criteria

• Excellent verbal communication skills
• Sensitivity and understanding

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that experts in the workplace assess our staff and we ensure that their recommendations are implemented as quickly as possible.