General Porter

NHS; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Porter to deliver patient transport and waste management services. The role involves direct interaction with patients, ensuring their comfort and safety during transfers. Successful applicants will demonstrate good communication skills and a commitment to upholding trust values in a physically demanding environment. As a permanent position, you will work 37.5 hours per week, primarily on weekdays.

Qualifications

• Experience in portering within an NHS or similar setting.
• Good literacy and numeracy skills.
• Customer care experience.

Responsibilities

• Transfer patients throughout the trust estate using appropriate transport.
• Collect, transport, and dispose of clinical waste according to guidelines.
• Movement of deceased patients with respect and dignity.

Skills

Interpersonal skills

Oral communication

Initiative

Moving and handling training

Education

English and Maths certification

Job description

The portering department transfers patients, goods and any other items around the trust in a prompt, professional and efficient manner. Porters respond to requests for their services as quickly as possible in order to provide a positive patient experience in a safe professional manner and first-class service that epitomises the Christie reputation.

This is a position that includes a whole spectrum of duties, from showing compassion and care for patients and relatives to physically demanding tasks such as moving and storing gas cylinders or furniture. A main component of the position is the collection, transportation and disposal of waste materials including clinical waste from wards and theatres.

The successful applicant will be on the front line and will be expected to be always polite and respectable.

This is a permanent contract of 37.5 hours per week. This will be Mon-Fri 1200-2000.

Main duties of the job

To transfer all patients throughout the trust estate in a prompt, professional and efficient manner as requested using appropriate means of transport, using the portering management software TeleTracking.

To collect, transport and dispose of waste materials including clinical waste from wards and theatres, following Trust guidelines on waste management at all times.

The collection of specimens from wards/depts. and delivery to the laboratories in a prompt, professional and efficient manner using the portering management software TeleTracking - training for which will be provided.

The collection of blood products from the blood room and delivery to wards/depts. in a prompt, professional and efficient manner as per blood products transfusion training and procedures.

To collect and transport patients from all areas of the site using a variety of wheeled equipment, e.g. wheelchairs, trollies, beds.The movement of deceased patients from the wards/depts. to the Mortuary in a prompt, professional and efficient manner always maintaining the respect and dignity of the patient.

To carry the emergency Alertive/Allocate response device as a part of the trust cardiac arrest team that attends when a patient has a cardiac arrest and ensure that any equipment required by clinical colleagues is available where it is required as soon as possible and to offer any assistance needed to clinical colleagues.

The movement of furniture and similar items around the trust

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job responsibilities

• To transfer all patients throughout the trust estate in a prompt, professional and efficient manner as requested using appropriate means of transport, using the portering management software TeleTracking.
• To collect, transport and dispose of waste materials including clinical waste from wards and theatres, following Trust guidelines on waste management at all times.
• To transfer goods throughout the trust estate in a prompt, professional and efficient manner using the portering management software TeleTracking.
• The movement of deceased patients from the wards/depts. to the Mortuary in a prompt, professional and efficient manner always maintaining the respect and dignity of the patient.
• The collection of specimens from wards/depts. and delivery to the laboratories in a prompt, professional and efficient manner using the portering management software TeleTracking training for which will be provided.
• The collection of blood products from the blood room and delivery to wards/depts. in a prompt, professional and efficient manner as per blood products transfusion training and procedures.
• To collect and transport patients from all areas of the site using a variety of wheeled equipment, e.g. wheelchairs, trollies, beds.
• To carry the emergency Alertive/Allocate response device as a part of the trust cardiac arrest team that attends when a patient has a cardiac arrest and ensure that any equipment required by clinical colleagues is available where it is required as soon as possible and to offer any assistance needed to clinical colleagues.
• The movement of furniture around the trust.
• The delivery of clean linen and collection of dirty linen.
• The removal of waste furniture and electrical items for disposal.
• The safe delivery, storage, and correct segregation of full/empty medical gas cylinders.
• The movement of clinical equipment (such as pumps) to and from wards/departments as required in a prompt, professional and efficient manner.
• The movement of beds and mattresses as required to and from wards/departments and the bed store.
• The delivery of stores items from the stores to the various wards and departments when required.
• The delivery of drugs from Pharmacy to wards/depts. in a prompt, professional and efficient manner ensuring that all drug deliveries are handed to ward/dept. staff.
• The delivery of fluids from Pharmacy to wards/depts. in a prompt, professional and efficient manner.
• The collection and distribution of patient notes across site from health records and all wards/depts.
• The receipt, collection, delivery of incoming Trust mail from Royal Mail, couriers, and other distribution networks. The collection of mail from all Trust departments and dispatch of mail via Royal Mail, couriers, and other distribution networks.
• Report all damages to any infrastructure to the estates help desk.
• Report all door and alarm faults to the Security Manager.
• Always follow Trust policies and procedures.
• Use of telephones, pagers, radios, computers, touch screen devices as required for the role.
• Carry out all activities according to H&S risk assessments, including manual handling and lifting.
• Take part in the Trust annual PDR process.
• Ensure that all mandatory training is kept up to date.
• Any other duties designated as reasonable by the Head Porter, Charge Hand Porter or Deputy Operational Services Manager.

Person Specification

Experience

• Working as a part of a team and dealing with the public and patients in a polite and respectful manner.
• Portering experience in an NHS or similar environment

Qualifications

• Good literacy and numeracy skills.
• Customer care experience
• English and Maths certification

Skills

• Good interpersonal skills
• Good oral communication skills
• Able to work on own initiative
• Moving and handling training

Knowledge

• Good basic level of IT
• Must be willing to learn how to operate the equipment i.e. radios, electronic tablets, iPhone, medical gas gauges, pagers, portering management software
• Awareness of Health and Safety
• Awareness of confidentiality
• Ability to navigate across Trust premises.

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Must be prepared to attend all mandatory training
• Weekend work will be required
• Willingness to be flexible in working hours and duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.