General Operations Assistant

Pink Spaghetti; Towcester; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading company in Towcester is seeking a part-time General Operations Assistant to provide administrative and marketing support. The role involves managing client communications, organizing tasks, and utilizing Microsoft Office products. Ideal candidates will be detail-oriented, flexible, and have a strong customer service background. Opportunities for hybrid working and increased responsibilities are available after probation.

Benefits

20 days annual leave

Pension

Lifestyle benefits

Hybrid working options

Qualifications

• Experience in customer service and administrative roles.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Manage emails and client communications.
• Oversee diary management and scheduling.
• Support social media and email marketing efforts.

Skills

Microsoft Office

Communication

Time Management

Attention to Detail

Social Media Knowledge

Tools

Mailchimp

PowerPoint

Word

Excel

Job description

Type: Permanent Part Time. 15 hours per week initially. Tuesday – Thursday 09.30-14.30.

Location information: Office based: Towcester. There is option for hybrid working after probationary period.

Rate of pay: Salary £13 per hour.

Job Description

At Pink Spaghetti Milton Keynes and Towcester we pride ourselves on delivering a quality service to all our clients. We understand the needs of a small business and strive to support them as they grow.

Due to the success of our newly revamped marketing and support offerings, we are seeking a dynamic General Operations Assistant to support our clients and the business owner. If you are looking for a role with variety and new challenges in a fast-paced environment and consider yourself a diary ninja, this is the role for you.

Working directly under the business owner, you will provide administrative and marketing support to our clients and the business. Your tasks will vary and as you grow with the role and take on the management of a number of clients backed by the support of the Pink Spaghetti team.

In this business things can change rapidly so independent judgment is required to plan, prioritise and organise a diversified workload. The most qualified candidate for this role will have experience assisting within a customer service environment and appreciate how to prioritise tasks without dropping the ball on others. With a keen eye for detail, you will love embracing technology and be ready to share your experience and suggestions for improvements.

As our clients rely on us to provide a quality service to their business, you must be reliable, flexible, people-oriented, friendly, patient, fast learning, quick thinking, and illustrate initiative and

responsibility. You will LOVE providing our customers honest and reliable customer service.

Responsibilities:

Email monitoring and responding to a variety of clients

Diary management including managing complex meetings

General administrative and clerical tasks

Creating and updating PowerPoint for clients

Organising clients physical and electronic workspaces in a logical manner that supports the client in their working

Social media support including creating and scheduling social posts (training on our design and scheduling tools will be provided)

Creating video Standard Operating Procedures for our internal needs and those of our clients

Email marketing supporting including writing and setting up email marketing communications (training on our applications will be provided)

Managing our onboarding process for clients

Managing our project management systems to ensure all team members are on top of their accounts

Perform other duties as assigned

Essential qualities and skills:

Working knowledge of Microsoft Office Products including PowerPoint, Word and Excel

High quality written, verbal and presentation communication

Work independently as well as in a collaborative environment

Proven experience in effective planning, organising and time management

Attention to detail and accuracy

Knowledge of social media channels including Facebook, Instagram, LinkedIn, YouTube, and Pinterest

Working knowledge of email marketing tools including Mailchimp

Flexibility to attend networking and in-person events

This role comes with an opportunity to increase hours and responsibilities with support and training for the right candidate, but this is not an expectation of the role.

Working Hours Tuesday – Thursday 9.30am – 2.30pm (an element of flexibility can be incorporated for the right candidate).

Salary £13.00 per hour

Benefits – options for hybrid working (after probation) with an element of flexibility, 20 days annual leave, pension and lifestyle benefits.

Please note – no agencies or freelancers in a marketing or VA role will be considered.

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