General Office Administrator

NHS; Warrington; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare facility in Warrington is seeking a part-time office administrator to manage patient inquiries, assist with prescriptions, and support daily operations. The ideal candidate will possess excellent customer service skills, flexibility, and organizational ability. This role offers 23.5 hours per week with specific working days and times. Experience in a healthcare environment is preferred.

Qualifications

• Must have experience of dealing with public.
• Experience working in general practice is desired.
• Good interpersonal and communication skills required.

Responsibilities

• Assist with raising and issuing repeat prescriptions.
• Deal with patient queries over the telephone and face-to-face.
• Register new patients with the practice.

Skills

Excellent customer service skills

Strong telephone skills

Organisational skills

Computer skills

Flexibility

Ability to work as part of a team

Education

GCSE grade C or above in English and Maths

Job description

Job summary

Birchwood Medical Centre is seeking a conscientious, flexible and reliable part-time office administrator who can support the efficient running of a busy general office.

This is a part-time post working 23.5 hours per week as follows:

Wednesday 9.00 am - 5.30 pm (with one hour lunch break)

Thursday 9.00 am - 6.30 pm (with one hour lunch break)

Friday 9.00 - 5.30 pm (with one hour lunch break)

Main duties of the job

The role will include, but is not limited to, dealing with patient queries, both on the telephone, via email and at the reception desk, raising repeat prescription requests on the computer, registering and de-registering patients and dealing with home visit and online consultation requests. Please read the attached job description for further details of what the role will entail.

The successful applicant will have excellent customer service and telephone skills, be enthusiastic and organised, with excellent computer skills, be flexible and able to adapt to change and have the ability to work as part of a team or alone with minimum supervision and be able to multi-task in a busy environment.

About us

Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 5 salaried GP's, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.

We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.

Details Date posted

30 July 2025

Pay scheme

Other

Salary

£12.48 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2115-25-0004

Job locations

15 Benson Road

Birchwood

Warrington

WA3 7PJ

Job description Job responsibilities

Knowledge and Skill s:

• Able to show initiative in approach to work
• Can liaise with members of the Primary Health Care Team, has effective interpersonal skills
• Flexible approach to work
• Evidence of continual development

Main Duties and Responsibilities:

• Assist with raising and issuing repeat prescriptions
• Dealing with prescription enquires over the telephone, face to face or via email
• Dealing with patient enquires face to face
• Register new patients with the practice
• Provide medical records to Primary Care Support when patients have left the practice
• Deal with incoming and outgoing medical records via Primary Care Support.
• Dealing with patient requests for home visits by the doctor
• Dealing with patient telephone, email or System Connect admin queries
• To be flexible in approach to work and provide cover at times of holidays and sickness
• Any other duties you may reasonably be asked to perform from time to time

Job description Job responsibilities

Knowledge and Skill s:

• Able to show initiative in approach to work
• Can liaise with members of the Primary Health Care Team, has effective interpersonal skills
• Flexible approach to work
• Evidence of continual development

Main Duties and Responsibilities:

• Assist with raising and issuing repeat prescriptions
• Dealing with prescription enquires over the telephone, face to face or via email
• Dealing with patient enquires face to face
• Register new patients with the practice
• Provide medical records to Primary Care Support when patients have left the practice
• Deal with incoming and outgoing medical records via Primary Care Support.
• Dealing with patient requests for home visits by the doctor
• Dealing with patient telephone, email or System Connect admin queries
• To be flexible in approach to work and provide cover at times of holidays and sickness
• Any other duties you may reasonably be asked to perform from time to time

Person Specification Qualifications Essential

• GCSE grade C or above in English and Maths
• Good computer skills

Experience Essential

• Experience of dealing with patients/public

Desirable

• Experience of working in general practice or a healthcare environment.

Essential Criteria Essential

• Good interpersonal and communication skills
• Flexibility

Person Specification Qualifications Essential

• GCSE grade C or above in English and Maths
• Good computer skills

Experience Essential

• Experience of dealing with patients/public

Desirable

• Experience of working in general practice or a healthcare environment.

Essential Criteria Essential

• Good interpersonal and communication skills
• Flexibility

Employer details Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)

Employer details Employer name

Birchwood Medical Centre

Address

15 Benson Road

Birchwood

Warrington

WA3 7PJ

Employer's website

https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)