General Merchandise Manager

TN United Kingdom; Sevenoaks; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a General Merchandise Manager, where you'll oversee in-store operations and lead a dynamic team. This role offers the opportunity to develop your leadership skills while enhancing customer experiences. With a focus on team development, you'll be instrumental in driving performance and ensuring a welcoming environment. Enjoy a range of benefits including discounts, well-being support, and a clear career progression path.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience managing or supervising in a fast-paced environment.
• Motivated to develop and dedicated to customer service.

Responsibilities

• Manage a medium to large in-store team and ensure smooth operations.
• Support the Lead General Merchandise Manager to improve customer outcomes.
• Provide honest feedback and help the team understand customer needs.

Skills

Leadership

Customer Service

Team Development

Tools

Technology

Job description

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You’re ambitious for more leadership responsibility. Maybe one day, you’d like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills – crafting a team that delivers what you need, when you need it.

This is a well – balanced management role with clear accountability – you’ll understand exactly what’s expected of you and who to turn to for support. Whether you already have some supervisory experience or you’re looking to make the step up, it’s the perfect chance to get close to your team and grow your skills.

What you’ll be doing

Our purpose is that driven by our passion for food, together we serve and help every customer.

General Merchandise includes homeware, interiors, fashion, beauty and entertainment as well as our fantastic TU and Habitat brands. We delight our customers by enriching the shopping experience above just food and so your leadership here plays a hugely important role in the customer experience. Reporting into our Lead General Merchandise Manager, your job is focused on operational in-store management, ensuring that your area is running smoothly, day in, day out.

There’s an emphasis on managing a medium to large instore team – assigning tasks and planning breaks, creating rotas, addressing performance issues both sensitively and effectively, and helping with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome, and colleagues feel safe to challenge the way things are done.

What success looks like

There’s lots to achieve. Here’s how you’ll know you’re developing:

• You’re supporting the Lead General Merchandise Manager to deliver improved customer and retail outcomes in your area
• You’ll work closely with another Manager , sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next
• You’re confident being direct with your team – you’re giving honest feedback, early and often
• You’ve learned how to help your team to put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service
• You’re increasingly making decisions at pace and comfortable not knowing all the answers

About you

We’re open minded about your career trajectory. You’re probably already managing or supervising people in a similarly fast-paced setting and confident to deal with the many different challenges each day throws up – your team are depending on you!

You’ll need to share Sainsbury’s love of technology. We’re ahead of the curve here – we do as much as we can digitally – from stock management to rotas.

What matters most is you – you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.

Where next?

The Sainsbury’s instore management structure is designed precisely to help people like you to progress, and where everyone has the support and the opportunity to deliver excellence. When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager.They willsupport and coach you to deliver great performance, whilst having plenty of time to develop.

As a General Merchandise Manager you could move into a Lead Manager role in Food, In-store Customer Experience, Clothing or General Merchandise. Looking further ahead, it’s great preparation for a Store Management role or a leadership challenge across the Sainsbury’s family: Habitat, Tu, Argos, Sainsbury’s Bank and Nectar 360. Trust us – we know how to make the most of your potential.

Added benefits

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  
• Free food and hot drinks provided for Colleagues in all our stores.
  
• Generous holiday entitlement, maternity and paternity leave.
  
• Pension – we’ll match 4-7.5% of your pension contributions.
  
• Sainsbury’s share scheme – build up an investment at discounted rates
  
• Wellbeing support – access to emotional support, counselling, legal and financial advice
  
• Colleague networks – link with like-minded people to help fulfil your potential.
  
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Click ‘apply’ to start your Sainsbury’s journey