General Merchandise Manager

Sainsbury's Supermarkets Ltd; London; On-site; GBP 35,000 - 43,000; Full time

Job summary

Sainsbury's seeks a General Merchandise Manager for the Whitechapel Store in London. This role involves managing non-food products and leading a team to deliver exceptional service. The position offers a competitive salary starting from £35,050 and includes benefits such as a discount card, bonus scheme, and generous holiday entitlement in a supportive and inclusive work environment.

Benefits

10% discount off shopping at Sainsbury’s, increasing to 15% on weekends.

Annual bonus scheme based on performance.

Free food and hot drinks for colleagues.

Generous holiday entitlement.

Pension matching from 4-7.5%.

Wellbeing support and access to counselling.

Cycle to Work scheme.

Special offers on gym memberships and retail vouchers.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Ability to deliver KPIs or other performance indicators.
• Experienced in managing performance issues and employee relations.

Responsibilities

• Manage all non-food products ensuring high presentation standards.
• Oversee daily store operations from the shop floor to the warehouse.
• Lead team members, providing direction and support.

Skills

Customer Service

People Management

Performance Management

Education

Experience in a fast-paced operational environment

Job description

Salary: From 35,050
Location: Whitechapel Store, London, E1 5SD
Contract type: Secondment
Business area: Retail
Requisition ID: 400006564

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers.
• Ensure your area runs smoothly every day from the shop floor to the warehouse.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great general merchandise manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.