General Manager, Year-round business

Chartwells Independent; London; On-site; GBP 67,000 - 75,000; Full time

Job summary

An established industry player is seeking a strategic General Manager to lead food and beverage operations at a prestigious venue. This role involves overseeing high-quality service across various dining segments, ensuring compliance with food safety regulations, and driving financial accountability. The successful candidate will innovate menu offerings, manage client relationships, and lead a diverse team to deliver exceptional dining experiences. Join a company that values sustainability and diversity, and be part of a vibrant team dedicated to creating memorable moments in hospitality. This is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Healthcare benefits including dental and optical

Free annual healthcare check

Entertainment discounts

Health & Wellbeing discounts

Travel discounts

Meals on duty

Pension scheme

Employee Assistance Programme

23 days + bank holidays

Ongoing training & development

Qualifications

• Proven experience in managing food and beverage operations across multiple venues.
• Strong financial acumen with experience in P&L management and budgeting.

Responsibilities

• Lead and oversee all food and beverage operations, ensuring high service standards.
• Manage client relationships and drive innovation in food and beverage offerings.

Skills

Food and Beverage Management

Financial Management

Client Relationship Management

Leadership

Communication Skills

Organizational Skills

Innovative Thinking

Education

Experience in Hospitality Management

Job description

General Manager - Wimbledon

• Management of year-round business for the venue

• £67000-£75000 per annum DOE

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC), and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

More about the role:

Job Overview:

We are seeking an experienced and strategic General Manager to lead the food and drink operations across a range of services, including a private members' club, meetings and events, staff dining, off-site community sports venue café, and public café. The successful candidate will be responsible for driving innovation, ensuring financial accountability, overseeing food safety, and maintaining health and safety standards.

Key Responsibilities:

1. General Management:
   • Lead and oversee all food and beverage operations, ensuring high service standards across the private members' club, public café, staff dining, meetings and events, and off-site community sports venues.
   • Lead and inspire the management team for the day-to-day operations of the private members' club, including the club room, private dining room, and overall dining service.
   • Develop and implement operational strategies for each business segment, ensuring year-round consistency, quality, and operational excellence.
2. Client Liaison & Relationship Management:
   • Act as the primary liaison between the food and drink business and members during the Championships.
   • Conduct monthly meetings with clients to review and discuss the P&L, statistics, and performance of the dining room operation.
   • Build and maintain strong relationships with key clients, event organizers, and members.
3. Innovation & Service Development:
   • Drive innovation within the food and beverage offerings, continuously improving and diversifying menus, drink services, and event catering.
   • Work closely with chefs, beverage specialists, and vendors to develop new concepts and seasonal offerings.
   • Enhance the drink service by introducing new cocktails and improving service standards.
4. Financial Accountability & Reporting:
   • Oversee financial management for all food and beverage operations, including budgeting, forecasting, and cost control.
   • Review monthly P&L statements and key statistics, providing regular feedback and strategic recommendations.
   • Monitor revenue streams and implement strategies to drive growth.
5. Food Safety & Health and Safety:
   • Ensure compliance with all food safety regulations, health and safety policies, and industry standards.
   • Develop and implement staff training programs focused on food safety and hygiene.
   • Regularly audit and inspect facilities to ensure adherence to health and safety standards.
6. Event & Meeting Operations:
   • Lead the food and beverage operations for a variety of year-round events.
   • Manage catering for off-site venues.
   • Ensure that the dining experience for staff, members, and guests at events is seamless.
7. Staff Management & Development:
   • Recruit, train, and manage a diverse team of food and beverage professionals.
   • Develop and maintain staff schedules to ensure appropriate coverage.
   • Foster a positive work environment that emphasizes teamwork and skill development.
8. Marketing & Promotions:
   • Collaborate with the marketing team to promote food and beverage offerings and events.
   • Implement promotional campaigns and themed events to drive customer engagement.
9. Quality Control & Customer Satisfaction:
   • Ensure high levels of customer satisfaction by consistently delivering exceptional food, drink, and service experiences.
   • Regularly gather and evaluate customer feedback.
   • Lead the implementation of improvements based on customer insights.

Qualifications & Skills:

• Proven experience in food and beverage management.
• Strong financial acumen with experience managing P&L and budgets.
• Extensive knowledge of food safety regulations and health and safety compliance.
• Strong communication and interpersonal skills.
• Exceptional leadership abilities.
• Ability to think creatively and implement innovative solutions.
• Excellent organizational skills.
• Flexibility to work evenings, weekends, and holidays.

Desirable:

• Experience in managing operations within a private members' club.
• Knowledge of catering for sports events.
• Previous experience managing food and beverage services for large events.

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths.

Job Reference: com/0711/68687005/52693008/SU