General Manager, Western Europe — Growth & Guest Experience

Mindspace Poland; Greater London; On-site; GBP 180,000 - 240,000; Full time

Job summary

Mindspace in London is seeking a General Manager - Western Europe to own the UK and Netherlands regions, driving revenue, occupancy, and guest experience across multiple locations. You will lead Sales, Operations, Community and Member Experience, shaping strategy with global teams while delivering exceptional service and profitability in a hospitality-driven, premium workspace network.

Travel between markets is expected, and you will develop local leaders and ensure strong governance through P&L

Qualifications

• 8+ years of leadership experience across a business or multi-market region.
• Proven P&L ownership and profitable growth track record.
• Strong commercial leadership with sales/revenue responsibility.
• Experience leading multi-site operations and diverse teams.
• Proven ability to develop senior managers and high-performing organizations.
• Strong financial/analytical skills: budgeting, forecasting, KPIs.
• Hospitality or customer-facing multi-location background valuable.
• Experience in international/global organizations and cross-market work.

Responsibilities

• Own the overall P&L across the UK and the Netherlands, driving revenue growth, occupancy, profitability and operational performance.
• Lead the business across both markets: Sales, Operations, Community, Member Experience, people and P&L.
• Drive regional commercial performance: sales pipeline, occupancy, enterprise opportunities, retention and expansion.
• Develop and inspire local leaders and teams, fostering accountability and exceptional service.
• Ensure operational excellence and premium member experiences across all locations.
• Own regional forecasting, budgets, KPIs and performance reviews with data-driven decisions.
• Build strong relationships with clients, brokers, landlords and partners across the UK and NL.
• Identify opportunities for portfolio optimization and market expansion in Western Europe.
• Collaborate with Real Estate, Finance, Marketing, HR and global teams to execute growth strategy.

Skills

P&L ownership

Leadership

Strategic planning

Hospitality industry knowledge

Multi-market operations

Stakeholder management

English fluency

Travel readiness

Job description

Mindspace in London is seeking a General Manager - Western Europe to own the UK and Netherlands regions, driving revenue, occupancy, and guest experience across multiple locations. You will lead Sales, Operations, Community and Member Experience, shaping strategy with global teams while delivering exceptional service and profitability in a hospitality-driven, premium workspace network.

Travel between markets is expected, and you will develop local leaders and ensure strong governance through P&L