General Manager - Waterfront Street Kitchen and Bar

Chartwells Independent; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Chartwells Independent is seeking a General Manager for the new Waterfront Street Kitchen and Bar at Immerse LDN, London. This role involves overseeing restaurant operations, managing staff, and ensuring exceptional customer service in a fast-paced environment. The ideal candidate will have proven managerial experience in hospitality and strong financial skills, with a passion for delivering outstanding guest experiences.

Benefits

Healthcare benefits including dental and optical

Annual healthcare check-up

Cinema ticket discounts

Free meals on duty

Pension and Life Assurance

Employee Assistance Programme

25 days holiday plus bank holidays

Ongoing training and career development

Qualifications

• Proven managerial experience in hospitality.
• Strong financial skills including budgeting.
• Outstanding customer service skills.

Responsibilities

• Oversee all restaurant operations including orders and inventory.
• Manage finances and staff training.
• Maintain high customer service standards.

Skills

Leadership

Financial Skills

Customer Service

Team Development

Fast-paced Environment

Tools

Restaurant Management Software

MS Office

Job description

General Manager - Waterfront Street Kitchen and Bar (Immerse LDN at ExCel London)

Introducing London’s new entertainment district.

Immerse LDN is dedicated to showcasing world-class immersive experiences and original productions across a purpose-built venue in London’s Royal Docks, near ExCeL London’s waterfront.

As part of ongoing investment and expansion, ExCeL London Hospitality has launched a new street food dining destination, the Waterfront Street Kitchen and Bar, offering a modern street food experience in a casual, contemporary setting by the waterfront.

We are recruiting a dedicated team for this exciting new venue.

Overall Purpose of the Role:

The General Manager will oversee all restaurant operations, including managing orders, inventory, finances, staff, training, and maintaining high customer service standards.

Hours are flexible based on business needs and will include evenings and weekends.

About You:

• Proven managerial experience in hospitality, ideally in high-volume or high-street settings.
• Strong financial skills, including budgeting and forecasting.
• Excellent leadership and team development abilities.
• Outstanding customer service skills and professionalism in challenging situations.
• Ability to thrive in a fast-paced environment.
• Competency with restaurant management software and MS Office.
• Passionate about delivering exceptional guest experiences.
• Collaborative team player.

Benefits:

• Healthcare benefits including dental, optical, and therapy treatments.
• Annual healthcare check-up.
• Perks at Work – discounts and wellbeing resources.
• Cinema ticket discounts.
• Free meals on duty.
• Pension and Life Assurance.
• Employee Assistance Programme.
• 25 days holiday plus bank holidays and your birthday off.
• Supportive benefits for families.
• Holiday purchase scheme.
• Ongoing training and career development.
• Paid professional subscriptions.

Who We Are:

Levy UK + Ireland, part of Compass Group, is a leading hospitality provider working at major venues like Wimbledon, Twickenham, and ExCeL London, committed to sustainable, exceptional service and food.

We focus on sustainability, wellbeing, diversity, and inclusion, aiming for Net Zero by 2027, and pay all employees at least the Real or London Living Wage.