General Manager UK & Ireland

Klipboard; Hungerford; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead its UK & Ireland operations. This role is pivotal for driving growth, ensuring customer satisfaction, and maintaining operational excellence. The ideal candidate will possess a strong background in software sales and operations management, with proven experience in senior management. You will be responsible for strategic leadership, operations management, and team development while fostering a culture of accountability. Join this innovative firm and contribute to its mission of delivering high-performance ERP solutions in a flexible hybrid work environment.

Qualifications

• Proven experience in senior management within the software industry.
• Strong financial acumen and experience managing budgets.

Responsibilities

• Develop and implement regional strategies aligned with company objectives.
• Oversee daily regional operations and optimize efficiency.

Skills

Senior Management Experience

Sales Growth

Financial Acumen

Leadership Skills

Strategic Thinking

Problem Solving

Multitasking

Commercial Awareness

Tools

MS Office Suite

Job description

Job Description: General Manager (UK & Ireland) at Klipboard

Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade worldwide. With extensive expertise in ERP/SaaS solutions, Klipboard serves a diverse client base, including wholesalers, distributors, merchants, and retailers, from small traders to multinational enterprises.

Our offices are located in the UK, Ireland, The Netherlands, South Africa, Kenya, and North America. Our mission is to design and deliver high-performance, integrated ERP solutions that enable our customers to source effectively, stock efficiently, sell profitably, and service competitively.

Role Overview

The General Manager (GM) will oversee the operational, strategic, and financial performance of the UK & Ireland locations. This role requires a dynamic leader with a strong background in software sales and operations management. Responsibilities include driving growth, ensuring customer satisfaction, and maintaining operational excellence. The GM is accountable for delivering P&L targets and growth objectives, providing strategic direction, and managing all aspects of the UK & Ireland business in collaboration with relevant managers.

Key Responsibilities

1. Strategic Leadership: Develop and implement regional strategies aligned with company objectives, identify market opportunities, and drive sales initiatives to achieve revenue targets. Foster a culture of accountability and compliance.
2. Operations Management: Oversee daily regional operations, optimize efficiency, manage budgets, and allocate resources effectively.
3. Team Leadership: Lead, mentor, and develop the regional team, fostering a positive work environment and ensuring continuous professional development.
4. Customer Relationship Management: Maintain strong relationships with key customers and stakeholders, address issues promptly, and ensure high customer satisfaction and loyalty.
5. Product and Pricing Management: Manage regional product offerings and pricing strategies to ensure competitiveness and profitability. Collaborate with product development and marketing teams.
6. Financial Performance: Monitor financial performance, prepare reports for senior management, and implement corrective actions as needed.

Skills, Knowledge, and Experience

• Proven experience in senior management within the software industry, with a track record of driving sales growth and operational excellence.
• Strong financial acumen and experience managing budgets.
• Exceptional leadership, communication, and interpersonal skills.
• Strategic thinking and tactical execution capabilities.
• Excellent decision-making and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Commercial awareness and results-driven mindset.
• Experience working within a matrix organization and managing cross-functional relationships.
• Advanced proficiency in MS Office Suite, especially Excel and PowerPoint.
• European language skills are an advantage.

Company Information

We are transitioning from Kerridge Commercial Systems (KCS) to Klipboard, reflecting our expanded expertise across various sectors. We promote a flexible hybrid work policy, combining office and remote work to support work-life balance.

Our Commitment to Diversity

We value diversity and strive to create an inclusive workplace. We encourage applicants from all backgrounds and experiences to apply, even if they do not meet every listed requirement. We believe skills and potential come in many forms.

If you require assistance during the interview or onboarding process, please inform our HR team. For recruitment agencies, please note that we only accept resumes from agencies on our PSL for specific roles and do not accept speculative submissions via our careers site.