General Manager - The Royal Exchange

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is seeking a General Manager for their Royal Exchange restaurant in Newcastle. The ideal candidate will ensure a high-quality customer experience while managing and developing a team in a vibrant setting. This role includes planning, reporting, and handling operational challenges, making it crucial for a dynamic leader focused on achieving excellence.

Qualifications

• Experience in a managerial role within hospitality.
• Strong interpersonal and business awareness skills.
• Ability to lead and positively influence a fast-paced team.

Responsibilities

• Lead the restaurant operations to meet high standards and targets.
• Coach the management team to enhance efficiency and effectiveness.
• Conduct regular business performance updates and meetings.

Skills

Interpersonal Skills

Team Working

Leadership

Pressure Management

Business Awareness

Written Communication

Planning Skills

Problem Solving

Flexibility

Job description

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General Manager - The Royal Exchange, Newcastle-upon-Tyne, Tyne and Wear

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Our Royal Exchange satellite bar & restaurant is located in the heart of Bank. This bustling London location is within walking distance to plenty of bus stops, as well as Bank station. There is plenty to do and explore in this area and just a hop, skip and a jump to the London CBD.

Taking pride of place at the Royal Exchange Courtyard in Bank, the Fortnum’s Restaurant and Bar is one of London’s most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 5 days a week.

We are currently looking for an experienced General Manager to be the figurehead of this very successful restaurant and delivering a faultless customer experience.

Key Accountabilities:

• Leading the restaurant and ensuring it meets and exceeds F&M standards and targets
• Coach and develop your managers to ensure efficiency, leading by example
• Update your management team on business performance, new initiatives and other pertinent issues
• Tour the restaurant regularly
• Chair regular meetings with managers
• Own monthly reporting for the restaurant communicating highlights, lowlights, opportunities and risks for the period
• Complete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives
• Communicate effectively, in a way that your managers are empowered and involved in all appropriate developments across the business
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department

Skills and Experience:

• Excellent interpersonal skills for diplomatically handling staff and customers
• Cooperation and team working skills
• The ability to lead and motivate a team of staff
• The ability to cope under pressure in a fast-paced environment
• Good business awareness for achieving successful performance
• Strong written and oral communication skills for managing business administration and personnel matters
• Strong planning and organisational skills to run a streamlined operation
• The ability to work independently and make decisions confidently
• Problem-solving ability, to resolve issues as they arise
• A flexible and hands-on approach to work.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.