General Manager - Specialty Coffee, Full Shop Ownership | MINCKA Coffee

Madisons; Haywards Heath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A coffee shop chain in Haywards Heath seeks a passionate General Manager to lead their team and ensure exceptional guest experiences. The role involves managing financial performance, overseeing daily operations, and mentoring team members. Ideal candidates will have leadership experience in high-volume cafés or restaurants and a strong passion for coffee. Competitive salary and benefits offered.

Benefits

Competitive salary plus performance bonus

Free coffee on and off shift

35% off food and retail

Qualifications

• Proven experience managing high-volume cafés or restaurants.
• Confidence with financials, KPIs, and cost control.
• Hands-on approach to leadership and operations.
• Passion for coffee and creating memorable guest experiences.

Responsibilities

• Lead and develop the team to deliver exceptional hospitality.
• Manage the shop's financial performance and growth.
• Oversee daily operations ensuring smooth shifts.
• Recruit and mentor team members.

Skills

Leadership

Financial Management

Customer Service

Operational Oversight

Job description

Ready to lead? MINCKA Coffee are looking for a General Manager who cares deeply about people, performance, and hospitality - and we want them to own the success of their own shop.

Our mission is simple: serve the best coffee in the UK, pair it with incredible food, and make every guest feel welcome, every single time.

We believe personality and passion matter more than just experience - skills can be taught, but care and connection come from within. If you're someone who takes pride in their work and loves to create great guest experiences, we'd love you to be part of our journey.

The Role

As General Manager, you'll run your own MINCKA shop - leading a high-performing team, owning the financial success of the business, and creating a culture where both staff and guests love to be. This is a hands-on leadership role for someone who thrives on people, performance, and delivering exceptional hospitality every day.

What You'll Do

• Lead, inspire, and develop your team to deliver world-class hospitality
• Take full ownership of your shop's financial performance, KPIs, and growth
• Oversee daily operations, ensuring every shift runs smoothly and to standard
• Recruit, train, and mentor team members, creating future leaders at MINCKA
• Maintain full compliance with health & safety and EHO standards
• Drive sales, cost control, and efficiency while protecting quality
• Build a workplace culture that's positive, motivating, and high-energy
  
  

Requirements

• A proven leader with experience managing high-volume cafés or restaurants
• Commercially sharp and confident with financials, KPIs, and cost control
• A hands-on operator who loves leading from the front
• Passionate about coffee, food, and creating memorable guest experiences
• Organised, proactive, and solutions-focused in a fast-paced environment
  
  

Benefits

• Competitive salary plus performance bonus based on shop success
• Free coffee on and off shift
• 35% off food and retail when you're not working
• A genuine opportunity to own your shop's success and develop as a senior leader
  
  

Why Join MINCKA?

MINCKA is building something special - combining world-class coffee, incredible food, and genuine hospitality in a warm, vibrant environment.

We care deeply about our people. That means fair, stable hours, opportunities for growth, and a culture built on care and connection.

Join us as we grow and make MINCKA one of the UK's most-loved coffee brands - one guest, one cup, and one day at a time.