General Manager - Specialty Coffee, Full Shop Ownership | MINCKA Coffee

Madisons Fitness; Haywards Heath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A coffee brand in Haywards Heath is seeking a General Manager to lead a high-performing team and manage financial performance. This hands-on role emphasizes delivering exceptional hospitality and creating a positive workplace culture. Candidates should have a strong leadership background and experience in high-volume settings. The position offers a competitive salary plus bonuses based on shop success.

Benefits

Competitive salary plus performance bonus

Free coffee on and off shift

35% off food and retail

Qualifications

• Proven leader with experience managing high-volume cafés or restaurants.
• Commercially sharp and confident with financials, KPIs, and cost control.
• Hands-on operator who loves leading from the front.

Responsibilities

• Lead and develop your team to deliver world-class hospitality.
• Take ownership of your shop's financial performance, KPIs, and growth.
• Oversee daily operations, ensuring smooth and standard shifts.

Skills

Leadership

Financial acumen

Customer service

Team development

Job description

Ready to lead? MINCKA Coffee are looking for a General Manager who cares deeply about people, performance, and hospitality - and we want them to own the success of their own shop.

Our mission is simple: serve the best coffee in the UK, pair it with incredible food, and make every guest feel welcome, every single time.

We believe personality and passion matter more than just experience - skills can be taught, but care and connection come from within. If you’re someone who takes pride in their work and loves to create great guest experiences, we’d love you to be part of our journey.

The Role

As General Manager, you’ll run your own MINCKA shop - leading a high-performing team, owning the financial success of the business, and creating a culture where both staff and guests love to be. This is a hands-on leadership role for someone who thrives on people, performance, and delivering exceptional hospitality every day.

What You’ll Do

• Lead, inspire, and develop your team to deliver world-class hospitality.
• Take full ownership of your shop’s financial performance, KPIs, and growth.
• Oversee daily operations, ensuring every shift runs smoothly and to standard.
• Recruit, train, and mentor team members, creating future leaders at MINCKA.
• Maintain full compliance with health & safety and EHO standards.
• Drive sales, cost control, and efficiency while protecting quality.
• Build a workplace culture that’s positive, motivating, and high-energy.

• A proven leader with experience managing high-volume cafés or restaurants.
• Commercially sharp and confident with financials, KPIs, and cost control.
• A hands-on operator who loves leading from the front.
• Passionate about coffee, food, and creating memorable guest experiences.
• Organised, proactive, and solutions-focused in a fast-paced environment.

• Competitive salary plus performance bonus based on shop success.
• Free coffee on and off shift.
• 35% off food and retail when you’re not working.
• A genuine opportunity to own your shop’s success and develop as a senior leader.

Why Join MINCKA?

MINCKA is building something special - combining world-class coffee, incredible food, and genuine hospitality in a warm, vibrant environment.

We care deeply about our people. That means fair, stable hours, opportunities for growth, and a culture built on care and connection.

Join us as we grow and make MINCKA one of the UK’s most-loved coffee brands - one guest, one cup, and one day at a time.