General Manager Secondment - St Neots

Cineworld; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced General Manager or Deputy General Manager to lead their cinema team. This role focuses on delivering operational excellence while creating an engaging environment for both customers and staff. You will implement strategies to enhance customer experiences and drive performance, ensuring that the highest standards are maintained. If you are passionate about leadership and cinema, this is a fantastic opportunity to inspire your team and make a significant impact in a dynamic environment.

Qualifications

• Results-driven with strong people leadership skills.
• Excellent communication skills and resilient during change.

Responsibilities

• Drive high standards of operational excellence for a great customer experience.
• Manage the entire employee lifecycle and promote team development.
• Balance customer experience with financial performance.

Skills

People Leadership

Communication Skills

Operational Excellence

Resilience

Job description

Are you ready to Share Joy through Extraordinary experiences? Are you all about the SHOW?

I'm looking for an experienced and passionate General Manager or Deputy General Manager ready for their first General Manager role, who can Create, Perform and Inspire the team at Cineworld St Neots to success!

JOB PURPOSE

The key responsibility of the role is to deliver all strands of the Operations Strategy within your cinema. This is achieved by leading your team and creating an environment where people are engaged, enabled, and empowered. You will implement the regional strategy and vision to grow your cinema, ensuring that the highest standards are achieved and maintained at all times. Support the Regional Manager through involvement in additional project work.

KEY RESPONSIBILITIES

Customer Experience

• Drive high standards of operational excellence across your cinema to ensure a great customer experience.
• Create a culture of empowerment to do the right thing for the customer.
• Familiarise yourself with company systems and tools which provide customer insight, and take action accordingly.
• Encourage loyalty and brand recognition.
• Ensure robust anti-piracy controls are in place to protect intellectual property rights, paying particular attention to vulnerable release alerts.

People

• Manage the entire employee lifecycle effectively.
• Create the culture, lead, and engage your team to deliver the company vision of 'Sharing Joy through Extraordinary Experiences'.
• Manage performance and development of your team.
• Act as a coach and mentor, providing balanced feedback with support and challenge.
• Monitor the wellbeing of yourself and your team, providing active support when needed.
• Ensure adequate resourcing through effective manpower planning.
• Identify and develop talent within your team, promoting training and progression.
• Regularly reward and recognize excellent performance.
• Support your own development and that of your team.
• Promote trust, empowerment, and ownership across the leadership team.
• Hold regular team meetings to facilitate effective communication.

Driving Performance

• Understand commercial metrics and reporting tools.
• Take ownership of your cinema's results, including delivery of the Balanced Score Card.
• Balance customer experience with financial performance.
• Identify opportunities to increase revenue and reduce costs.
• Focus on growing company propositions and our Unlimited offer.
• Know your market and advise your line manager accordingly.

General

• Maintain building safety, security, and health and safety standards.
• Establish practices for consistent cleaning and housekeeping standards.
• Follow all policies and procedures to business standards.
• Proactively escalate risks to your line manager.
• Ensure effective communication throughout your cinema.
• Spend time on the ground with your team (Managing by Walking Around).
• Perform any ad-hoc duties as required to support the business.

ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE

Essential

• Results-driven with strong people leadership skills.
• Excellent communication skills.
• Resilient during times of change.
• Operational excellence.

Desirable

• Experience in a fast-paced customer-facing environment.
• Interest in film and cinema.