General Manager - Rugby

Chartwells Independent; Rugby; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company that values your hard work with a comprehensive benefits package. This role offers the opportunity to lead and develop a team in a dynamic environment, ensuring exceptional food service and support across multiple sites. You'll be responsible for managing client relationships, driving performance, and fostering a culture of collaboration and development. With a commitment to diversity and inclusion, this is a chance to grow your career with an industry leader while making a significant impact. If you are passionate about delivering high-quality services and developing teams, this position is perfect for you.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Exclusive travel discounts

Discounts on groceries

Cinema ticket discounts

Wellness and mindfulness classes

Qualifications

• Proven experience in leading and developing successful teams across multiple sites.
• Exceptional stakeholder management and commercial acumen required.

Responsibilities

• Organise and supervise the contract to ensure high-quality foodservice.
• Manage client relationships and drive service solutions exceeding expectations.

Skills

Team Leadership

Stakeholder Management

Budget Development

Commercial Acumen

Training and Development

Education

Experience in Independent Schools or 5-Star Hotels

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

What you'll be doing:

The main purpose of the role includes the following;

To organise and supervise the contract in accordance with and to the standards required by Compass Group UK & Ireland and the client. To be responsible for the overall efficient and effective management of the contract to provide great quality Foodservice and Support Services as required. Responsible for the management, development and training of all team members. Ensure your contract is compliant and run commercially in line with net growth and retention targets.

More about the role:

• To have overall accountability for a multi-site, single client contract. To develop and lead a team of Managers within a single contract to provide exceptional service to our clients.
• Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.
• Drive food service and support service solutions that exceed new and existing customer requirements.
• Review business performance and ensure delivery of key financial targets in line with management and performance reporting.
• Demonstrate commercial value to the Leadership and Executive teams in line with the One Compass vision, values and overall business strategy.
• To continually define, monitor and deliver contractual commitments across all areas, managing other stakeholders as necessary to exceed client expectation
• Support and inspire the in situ team – to maintain and develop already high standards
• Owning reporting for the contract – financial, operational and performance metrics

Who you are:

• The ideal candidate will come from an independent schools background or 5-star hotel environment
• Proven experience in leading, managing and developing successful teams across multiple sites
• Must be commercially astute, disciplined, organised and experienced in developing budgets & meeting financial targets
• Must have exceptional stakeholder management skills
• Flexibility in approach and mindset
• Ability to lead and motivate teams to deliver consistently high-quality services
• Develop an inclusive, enabling and participatory leadership approach with managers, individuals and teams across different units promoting collaboration and coordinated outcomes.
• Actively support and encourage learning and development to enable individuals to reach their potential and the provision of coaching and mentoring support
• Initiate, develop and implement systems, procedures and practices to support staff engagement, development and retention

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!