General Manager Rondo - Stratford, London Build to Rent

urbanbubble; Greater London; On-site; GBP 65,000 - 75,000; Full time

Job summary

A leading company in the property management sector is seeking a General Manager to oversee operations at their luxury development in Stratford, London. The ideal candidate will have a strong background in residential property management, exceptional leadership skills, and a commitment to providing outstanding customer service. This role involves managing a motivated team, ensuring compliance with regulations, and fostering a community among residents. The position offers a competitive salary, benefits, and opportunities for professional growth.

Benefits

Enhanced family leave policies

Cycle-to-work scheme

Season ticket loan

Enhanced sick pay

Study support

Enhanced annual leave

Qualifications

• Experience leading operational teams in residential property, student accommodation, or hotels.
• Lettings experience and a track record of driving targets.

Responsibilities

• Deliver high-quality customer service and operational management.
• Maintain compliance with health and safety regulations.
• Recruit, develop, and retain talent.

Skills

Leadership

Customer Service

Negotiation

Operational Management

Education

Health & Safety Qualification

Job description

We’re looking for a General Manager to oversee all aspects of management across our residential site in Stratford, London!

Our Rondo luxury new Build to Rent development is a stylish development with 301 units under management. There are an exciting array of amenities for our residents, including a Gym, Gym Studio, Cinema room, PDRs and Workspaces, Resident Lounges, Terraces, as well as 24/7 concierge and onsite maintenance.

The role requires a 40-hour working week with occasional weekends.

What you’ll do

• Be solely responsible for delivering all aspects of the operational and budgetary management of the development, including delivering high-quality customer service.
• Deliver consistently high standards of resident service.
• Provide inspirational leadership to a motivated team committed to continuous improvement, outstanding performance, and resident satisfaction.
• Ensure the team operates with clear processes and procedures, with measures of quality and control, acting as coach and mentor.
• Maintain a legally and regulatory compliant building by ensuring all health and safety matters are inspected, monitored, and addressed appropriately.
• Create a sense of community within the building by fostering resident interaction online and through hosting events.
• Ensure occupancy absorption rates meet targets; rents are collected on time; ancillary income targets are met, while minimizing costs and controlling leakage through effective operational management.
• Identify opportunities to simplify and improve operational processes to enhance customer service and resolve complaints and issues.
• Develop and implement reporting of Key Performance Indicators to monitor operational effectiveness.
• Oversee communication, tone of voice, and brand consistency across all online platforms.
• Act as a role model for organisational values and behaviors, fostering effective communication and positive staff engagement.
• Recruit, develop, and retain talent, promoting peak performance through effective people management and review processes.

What we’re looking for

• Experience leading operational teams in residential property, student accommodation, or hotels.
• Lettings experience and a track record of driving targets and providing high-quality customer service.
• Outstanding customer service skills, including negotiation and handling difficult situations.
• Experience managing client relationships.
• Knowledge of managing large budgets.
• Experience managing health & safety and compliance within residential buildings, with knowledge of legislation.
• Health & Safety qualification (desirable).

What we offer

• A basic annual salary of up to £65,000 plus a 10% bonus.
• The opportunity to work in a fast-growing, exciting business.
• Benefits such as enhanced family leave policies, cycle-to-work scheme, season ticket loan, enhanced sick pay, study support, and more.
• Enhanced annual leave, including your birthday off and a day when you buy your house—because family always comes first at urbanbubble.

If you believe you’re right for the role of General Manager, apply now!

At urbanbubble, we seek professional, hardworking, innovative, and passionate individuals who engage effectively with customers. We are an equal opportunity employer and invite applicants to contact us for any additional support needed during the recruitment process.

INDHIG

Apply now