General Manager - Riverside East - Olympic Park

Compass Group UK & Ireland; Stratford-upon-Avon; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking a General Manager for Riverside East to oversee operations and ensure exceptional guest experiences. This role requires extensive experience in managing events, strategic planning, and fostering a high-performing team within a fast-paced environment. Competitive salary of £60,000 plus extensive benefits like healthcare and annual leave is offered.

Benefits

Healthcare benefits

28 days annual leave

Meals on duty

Development opportunities

Qualifications

• Proven multi-year experience managing a multi-faceted hospitality or dynamic events venue.
• Strong operational background with focus on efficiency and quality.
• Experience in budgeting, forecasting, and driving profitability.

Responsibilities

• Oversee day-to-day operations ensuring smooth service delivery and guest experience.
• Lead planning and execution of a diverse range of events.
• Drive revenue growth through strategic planning and cost control.

Skills

Multi-year experience in hospitality or events

Operational efficiency

Commercial acumen

Leadership skills

Creativity

Experience in food-led events

Job description

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Job Introduction

General Manager - Riverside East, Olympic Park, Stratford, E20 2AD | Full-Time / Permanent

£60,000 + excellent benefits including healthcare, wellbeing support, 28 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

A passionate and experienced General Manager to lead the operational and commercial success of Riverside East. This is a hands-on leadership role requiring a strategic thinker with a proven track record in delivering multi-faceted events and driving profitability in a fast-paced hospitality environment.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

General Manager- The role

• Oversee day-to-day operations across all aspects of the venue, ensuring smooth service delivery and exceptional guest experience.
• As an event-led venue, lead the planning and execution of a diverse range of events including corporate functions, public entertainment, and food-led experiences ensuring high standards and client satisfaction.
• Drive revenue growth and profitability through strategic planning, cost control, and innovative programming.
• Recruit, train, and inspire a high-performing team, fostering a culture of excellence, accountability, and collaboration.
• Build strong relationships with park partners, suppliers, and neighbouring attractions to enhance the venue's profile and offerings.
• Ensure all operations meet legal and safety standards, including management of the license, maintaining a safe and welcoming environment for guests and staff.

What we're looking for

• Proven multi-year experience managing a multi-faceted hospitality or a face paced, dynamic events venue.
• Strong operational background with a focus on efficiency and quality.
• Commercially astute with experience in budgeting, forecasting, and driving profitability.
• Excellent leadership and communication skills.
• Creative and adaptable, with a passion for delivering memorable guest experiences.
• Experience in delivering food-led events and overseeing complex catering operations.
• Familiarity with Queen Elizabeth Olympic Park and its surrounding attractions is a plus.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits:
  1. 2 days' additional leave after returning from maternity leave
  2. Day off for your baby's first birthday
  3. Enhanced family leave
• Perks & discounts:
  1. Shopping, entertainment, and travel discounts
  2. 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing:
  1. Pension scheme
  2. Life Assurance
  3. Preferred rates on salary finance products
• Development opportunities:
  1. Professional subscriptions
  2. Ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.