General Manager - Pret a Manger

TN United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic leader to join their team in Belfast. This role emphasizes creating a joyful work environment while ensuring exceptional customer service and operational excellence. You will be responsible for team recruitment, training, and fostering a positive atmosphere that aligns with company values. Your strategic leadership will drive sales and enhance customer loyalty, making a tangible impact on the business's success. If you are passionate about leading teams and delivering outstanding service, this opportunity is perfect for you.

Qualifications

• Experience in team management and recruitment.
• Strong understanding of customer service principles.

Responsibilities

• Own team member recruitment and onboarding.
• Ensure excellent customer service delivery.
• Drive sales and profit through effective management.

Skills

Leadership

Customer Service

Team Management

Sales Forecasting

Food Safety Standards

Education

High School Diploma

Relevant Management Experience

Job description

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Carebrook Ireland - Belfast, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 878e3e33d66e

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, fostering a positive atmosphere and team spirit. We adhere to five principles: we stay hungry, care deeply, share joy, grow together, and welcome everyone. Join us to experience a place where you can truly grow and thrive.

Key Responsibilities:

Drive My Succession

• Own team member recruitment and onboarding to meet business needs
• Build a robust family tree through strategic succession planning, ensuring backup plans for each role
• Promote team happiness by embodying Pret’s values and bringing joy to team and customers
• Embrace Thoughtful Leadership principles: kindness, honesty, generosity
• Ensure training, legal compliance, and graduations are conducted according to standards and timelines, including journals and reviews
• Minimize turnover following turnover principles
• Conduct regular 1:1s to review performance using Pret Behaviours, KPIs, and SMART targets
• Promote and nurture a healthy work-life balance for the team
• Set meaningful actions from Pret’s Big Conversation and follow up

Drive My Business

Amazing Service

• Ensure consistent delivery of excellent customer service following the 6 Key Points of Service
• Embed Speed of Service principles for fast, friendly, efficient service
• Maintain an effective Coffee Calling System
• Support centrally driven JOP events
• Encourage customer loyalty through Joy of Pret initiatives
• Strive for a perfect Mystery Shopper score weekly

Delicious Food and Drink

• Deliver delicious food following the 6 Key Points of Production
• Follow the 11-Step Production Process for safety and quality
• Ensure management understands and applies Production Principles
• Match food range to customer demand
• Develop team knowledge about food and coffee quality
• Ensure high standards in Barista Prepared Drinks
• Eliminate Made to Sell rejects from display

Well-Loved Shop

• Follow Food Safety and Health & Safety standards
• Maintain a clean, safe shop with well-maintained equipment
• Address issues immediately to protect customers and team
• Proactively monitor shop standards via MBWA
• Provide corrective coaching as needed

Shop Profitability

• Drive sales and profit through forecasting, rota, ordering, and production
• Forecast accurately for peak periods and seasonal changes
• Optimize labour efficiency considering customer, team, and business needs
• Review results regularly, react proactively, and create improvement plans
• Manage stock take results and control issues following the 7 Steps of Unaccounted
• Maintain full P&L accountability and monitor operating costs
• Follow Pret’s Financial Standards to minimize risks

Growing Sales

• Benchmark against high-performing shops to identify opportunities
• Review key reports to maximize sales opportunities
• Follow merchandising and marketing guidelines effectively
• Promote Marketplace opportunities

Drive and Embed Change

• Communicate effectively with the team through briefs, meetings, and 1:1s
• Promote Pret positively, escalate concerns as needed
• Follow up on new standards or initiatives
• Seek and give constructive feedback, encourage team ideas
• Build networks with other GMs for best practice sharing
• Keep the team informed of business changes
• Ensure Key Roles attend meetings and follow through on actions