General Manager - OTE circa 53k pa

Cosy Club; Norwich; On-site; GBP 50,000 - 60,000; Full time

Job summary

Cosy Club Norwich is seeking a dynamic General Manager to drive a vibrant experience at their iconic venue. With a competitive salary and unique perks, this role is ideal for individuals passionate about hospitality and customer service. The ideal candidate will lead a team in delivering exceptional experiences and maintaining high standards across the club.

Benefits

Unlimited 50% off staff discount

Two days off a week

One weekend off every six weeks

Meal on shift

Enhanced maternity/paternity benefits

Development and progression opportunities

Invitation to Loungefest

Work-life balance commitment

Qualifications

• Proven experience in leading teams in hospitality.
• Charming and confident to engage with guests.
• Ability to maintain high service standards.

Responsibilities

• Accountable for creating a memorable guest experience.
• Lead the team and ensure exceptional service.
• Manage the site operations and maintain standards.

Skills

Charisma

Team Leadership

Customer Service

Adaptability

Job description

Our enchanting Cosy Club Norwich is looking for an extraordinary General Manager to take the lead at this iconic site.

At Cosy Club, you can expect casual days, vibrant evenings, and weekends where we're the life and soul of the party. From brunch and coffee to dinner and drinks, our guests join us for an experience like no other.

As one of our General Managers, you could earn in the region of circa £53,000+ per year:

• Base Salary: Up to £50k per year depending on experience
• Tronc: Estimated at £2.5 - 5k per annum
• Bonus: Up to £6k potential annual bonus
• Overtime Pay: Get paid for any hours worked beyond your contracted hours at your normal hourly rate - no pre-approval required

In addition to the above you'll receive:

• A commitment to prioritise your work-life balance and respect your time off.
• Two days off a week and one weekend off every six weeks.
• Unlimited 50% off staff discount across our 300 Cosy Clubs, Lounges and Brightsides.
• Power over your pay with Wagestream.
• Christmas Day off!
• A meal on shift... no matter the length.
• Enhanced maternity/paternity benefits (according to length of service).
• Focus on your development and progression with a clear pathway to achieve it.
• An invitation to Loungefest, the most talked-about staff party in hospitality!

Most importantly, we will ensure you feel welcome at Cosy Club.

As our General Manager, you will be accountable and play an active, passionate role in creating a memorable experience for our guests across the entire site.

To succeed, you need to be charming, confident, and view each shift as an event. Leading from the front, you'll be adaptable, trusting your team to get things done while also rolling up your sleeves when needed. That's the secret to exceptional service — never slipping on our standards.

Above all, you understand the importance of a warm welcome and providing genuine, exceptional service as part of our guest's escapism.

Interested? Apply today and join the club!

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Note: This job posting is still active.