General Manager - OTE 46k - Scarborough

Lounge Underwear Ltd.; Scarborough; On-site; GBP 34,000 - 40,000; Full time

Job summary

A hospitality company in Scarborough is seeking a General Manager to lead its team, ensuring high standards of service and customer satisfaction. The ideal candidate will have experience managing a bar or restaurant, with a strong ability to train staff and deliver on KPIs. Attractive benefits include overtime pay, discounts, and opportunities for career progression.

Benefits

Overtime pay for extra hours

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Company pension scheme

Achievable bonuses

Tips shared across the team

Christmas and Boxing Day off

Qualifications

• Experience in a managerial role in restaurants, bars, or coffee shops.
• Familiarity with food safety requirements and budget management.
• Experience with team training and recruitment.

Responsibilities

• Lead your team and ensure every customer leaves happy.
• Manage operational standards in line with brand guidelines.

Skills

Team leadership

Customer service

KPI management

Training and recruitment

Job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that could be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You’ll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You’ll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management,

Responsibilities

• Lead your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. Ensure every customer leaves happy.

Qualifications

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.
• Salary: Basic up to 40,000

Benefits

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!