General Manager of Country Pub

The White Horse; Winchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A popular pub-restaurant seeks a General Manager to lead a passionate team and enhance customer experiences with a blend of warm service and elevated dining. You will enjoy autonomy in managing the venue, supported by the Operations Manager, while implementing innovative community engagement strategies and ensuring strong team performance.

Benefits

Performance related bonus

Fantastic tips paid weekly

28 days holiday, increasing after 3 years

No expectations to work on Christmas day

Free food provided

Friends and family discounts

Epic staff parties

Qualifications

• Proven track record in Venue Management with a focus on customer satisfaction.
• Ability to motivate and lead a flexible workforce.
• Skill in understanding and reacting to financial metrics.

Responsibilities

• Create a motivated team and maintain customer satisfaction.
• Drive financial performance and respond to business changes.
• Foster community engagement through events and partnerships.

Skills

Team Leadership

Customer Service

Financial Acumen

Community Engagement

Job description

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The White Horse is A beautifully styled pub-restaurant with a cosy laid-back atmosphere, in the heart of Otterbourne which sits in between Southampton and Winchester. A pub well loved by the Community due to our family events, fantastic fresh cooked food and warm and welcoming service.

At the heart of our success lies our collaborative, supportive and positive team who come together to ensure our customers get the balance of warm traditional pub service whilst offering an elevated dining experience with our 1 Rosette cuisine.

How we define success for a General Manager:

• A highly motivated and happy team, we believe our customer feedback goes hand in hand with the happiness of our people, but it takes an art to create this with a flexible work force, visible, out in front leadership across different shifts makes it happen
• Feedback scores across multiple channels which show consistency in a raised level of service, and pro-active action towards addressing trends which tell us change in approach is needed
• Highly confident in understanding the numbers and reacting to changes in business levels to protect the financial outcomes
• Pro-active in seeking out opportunities which will raise our profile within the Community through events and partnerships, our regulars know you by name and have confidence that you will ensure the venue is run well
• Build a strong sense of collaboration with the other venues across the group and bring fresh and new ideas to the table others can learn from

If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you.

What you can expect from us as General Manager

• Trust and Autonomy for you to run this as your own business but with regular support and check ins with the Ooperations Manager
• Performance related bonus
• Fantastic tips paid weekly
• Amazing supplier trips (The wine trips are the most fun)
• 28 days holiday, increasing after 3 years of service
• No expectations to work on Christmas day
• Free staff parking
• Free food, no need to bring in a soggy Sandwich, we provide you a meal using the same ingredients and fresh local produce we use for our customers
• Friends and family discounts to enjoy in any of our 5 venues
• Epic staff parties
• Really quite lovely people, our business is completely devoid of corporateness - we want to do the right thing by you and people at a human level

If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you.