General Manager - Norwich

www.findapprenticeship.service.gov.uk - Jobboard; Norwich; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading entertainment venue in Norwich is seeking a General Manager to lead its operations. The role requires a creative leader with strong financial skills and a track record in customer service. Key responsibilities include managing the team to achieve financial targets, ensuring safety standards, and fostering a culture of development. Benefits include a monthly bonus, career development, and a central location with discounted rates for staff.

Benefits

Opportunity to earn a monthly bonus

Career development through training academy

Discounted rates for Gravity sites and products

Employee Assistance Program

Contributory health insurance

Subsidized food and drink on sites

Qualifications

• Strong background in leisure or entertainment industry preferred.
• Previous leadership experience in customer-facing management roles is essential.
• Demonstrable understanding of commercial entertainment business.

Responsibilities

• Lead team to deliver on financial targets and site KPIs.
• Ensure safety and service standards are maintained.
• Manage budget effectively to maximize profitability.
• Develop local marketing initiatives with the Marketing Department.
• Maintain effective people management culture across departments.

Skills

Leadership skills

Customer service

Financial management

Team development

Communication skills

Job description

We believe in the power of play!

Situated in the heart of Riverside Entertainment Centre, Norwich, Gravity is the UK’s biggest name in active entertainment. As well as the trampoline parks we’re famous for, you’ll also find activities such as Gravity Rocks. A great place for families to create memories, spend a fun-filled afternoon, or burn off excess energy.

We’re excited to be recruiting for a General Manager with a creative flair to lead our Norwich site. An engaging leader who can motivate and inspire a team, empowering them to succeed, and creating a team environment where fun can thrive.

More about you

We believe in creating a space where everyone feels safe to have fun, and we know our people are the ones creating this magic. Developing a confident team to deliver the business vision is a crucial part of this role, so we are looking for an adaptable leader who leads with a coaching first approach. Someone who is inquisitive, assertive, comfortable facing into challenging conversations with courage and care, who’s also happy to roll their sleeves up and deliver exceptional customer experience.

A strong background in the leisure or entertainment space would be ideal, but if you’ve been in a leadership position for a customer facing management role we’d love to hear from you.

To be successful in this role you will need to demonstrate a thorough understanding of the commercial entertainment business. With strong financial skills, you will be able to show your experience in delivering sustained profit and growth. As a leader of a Gravity site, strong leadership skills are essential and proven experience in this area is a must.

Your key accountabilities and responsibilities

• Lead the team to deliver on all site and business KPIs, including financial targets. Champion the link between key departments to ensure stakeholder satisfaction and adherence to service level agreements.
• Ensure the effective operations of all departments, with the highest standards of service and safety being always delivered.
• Ensure effective budgetary management in all departments. Manage cost lines within budget and ensure all margin protection processes are implemented effectively to maximise profitability.
• Continually seek and promote innovative ways of increasing revenue to maximise profitability, both in the short and long term.
• Assist the Marketing Department with the development and implementation of local marketing initiatives for each department.
• Oversee and support the management teams with accident prevention to ensure consistency across all areas.
• Maintain and develop a culture of effective people management within each department, through recruitment, performance management, training, development, and talent management of team members.
• Contribute to wider business strategy and ways of working by sharing best practice and what’s working for you.

Your experience

• Operational leadership in a customer facing business, managing diverse teams.
• A proven track record of attracting new customers and delivering consistently great guest experiences.
• Experience of managing a P&L, including financial sales budgets and stock control.
• A demonstratable track record of recruiting, developing, and retaining talent.

Your personal qualities

• You are a motivator with strong leadership skills.
• You can communicate effectively, adapting your leadership approach to suit the situation and the individual, with a coaching first mindset.
• Able to influence and work collaboratively at all levels across the business.
• Proactive organisational and time management skills.
• Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment.
• Knowledge of Health and Safety, Food and Consumer legislation and regulations.
• Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.

What’s in it for you?

• Opportunity to earn a monthly bonus
• Career development through our training academy
• Central location, close to train station and major bus routes
• Discounted rates for Gravity sites and products.
• Employee Assistance Program
• Contributary health insurance
• Subsidised food and drink on sites

#wearegravity #tigwag #fun