General Manager- Norwell, Mass

Dogtopia; Stroud; On-site; GBP 25,000 - 45,000; Full time

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Customer Service And Presentation

As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

• Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
• Sets the example for the team on the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential!

Financial Administrative

• Manages groomers including quality control of work, safety, schedules, and client records.
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints.
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency.
• Develops team in up-selling and using dog evaluations to grow revenue.
• Communicates any concerns or needs to District Manager proactively and partners after attempting to resolve issues.
• Work with team to assure our Quality of Care sets the standards for dog care.

Team Management

• Creates staffing schedule and helps monitor daily schedules.
• Maintains optimum staffing and development with all employees.
• Leads by example by coaching all on contributing to a positive team-oriented culture.
• Delivers written performance reviews and gives employees positive acknowledgment when due!
• Help coach the staff on our Dogtopia-isms.
• The Rules by which we, as DOGTOPIANS live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like it's the Most Exciting Day Ever!
• Onboard all employees and ensure each employee has the correct amount of training.
• Clean and Safe Environment - to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
• Maintain and update cleaning schedule, along with holding themselves and team accountable to Dogtopia's safety and cleaning standards.
• Inventory Management of cleaning, dog and First aid supplies.
• Dismiss dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Benefits

• It always bring your dog to work day!
• Education in basic dog obedience and training.
• Fun, Dynamic team culture.
• Career progression based on performance.
• Additional certification programs are available.
• Competitive wages with flexibility in scheduling.
• Paid time off, medical benefits, and company incentives.

Required

Preferred

Job Industries

• Other