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General Manager - MINCKA Coffee | Premium Shop Leadership

Madisons

Haywards Heath

On-site

GBP 30,000 - 45,000

Full time

5 days ago
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Job summary

A leading specialty coffee brand is seeking a General Manager to oversee a MINCKA shop in Haywards Heath. The candidate will lead a high-performing team, manage financial success, and create a vibrant guest experience. Ideal applicants should have strong leadership skills, a passion for hospitality, and a keen sense of financial management. This role offers competitive pay and the opportunity for personal and professional growth.

Benefits

Competitive salary plus performance bonus
Free coffee on and off shift
35% off food and retail when not working

Qualifications

  • Proven leadership experience in high-volume cafés or restaurants.
  • Strong financial acumen and confidence with KPIs.
  • Hands-on operational leader with a passion for hospitality.

Responsibilities

  • Lead and develop the team to deliver exceptional hospitality.
  • Manage financial performance, KPIs, and drive shop growth.
  • Ensure smooth daily operations and maintain compliance with standards.

Skills

Leadership
Financial management
Team development
Sales driving
Customer service

Job description

Lead your own site, grow a team, and shape the guest experience at one of the UK's most exciting specialty coffee brands.

Ready to lead? We're looking for a General Manager who cares deeply about people, performance, and hospitality - and we want them to own the success of their own MINCKA site.

We believe personality and passion matter more than just experience - skills can be taught, but care and connection come from within. If you're someone who takes pride in their work and loves to create great guest experiences, we'd love you to be part of our journey.

The Role

As General Manager, you'll run your own MINCKA shop - leading a high-performing team, owning the financial success of the business, and creating a culture where both staff and guests love to be. This is a hands-on leadership role for someone who thrives on people, performance, and delivering exceptional hospitality every day.

What You'll Do

  • Lead, inspire, and develop your team to deliver world-class hospitality
  • Take full ownership of your shop's financial performance, KPIs, and growth
  • Oversee daily operations, ensuring every shift runs smoothly and to standard
  • Recruit, train, and mentor team members, creating future leaders at MINCKA
  • Maintain full compliance with health & safety and EHO standards
  • Drive sales, cost control, and efficiency while protecting quality
  • Build a workplace culture that's positive, motivating, and high-energy

Requirements

  • A proven leader with experience managing high-volume cafés or restaurants
  • Commercially sharp and confident with financials, KPIs, and cost control
  • A hands-on operator who loves leading from the front
  • Passionate about coffee, food, and creating memorable guest experiences
  • Organised, proactive, and solutions-focused in a fast-paced environment

Benefits

  • Competitive salary plus performance bonus based on shop success
  • Free coffee on and off shift
  • 35% off food and retail when you're not working
  • A genuine opportunity to own your shop's success and develop as a senior leader

Why Join MINCKA?

MINCKA is building something special - combining world-class coffee, incredible food, and genuine hospitality in a warm, vibrant environment.

We care deeply about our people. That means fair, stable hours, opportunities for growth, and a culture built on care and connection.

Join us as we grow and make MINCKA one of the UK's most-loved coffee brands - one guest, one cup, and one day at a time.
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