General Manager - MINCKA Coffee

Madisons; Haywards Heath; On-site; GBP 150,000 - 200,000; Full time

Job summary

A local coffee shop is seeking a General Manager who will lead a high-performing team and enhance guest experiences. The ideal candidate will have over 3 years of leadership experience in hospitality and a strong track record of driving financial performance. This role offers competitive salary and various employee benefits, including free coffee and lunch. Join us to create a vibrant community hub.

Benefits

Competitive salary

Performance-based bonus

Free coffee and smoothies

Free lunch every day

35% off food and drink

Ongoing development

Qualifications

• 3+ years of leadership experience in hospitality, F&B, or retail.
• Strong commercial awareness and a track record of hitting KPIs.
• A detail-driven operator who thrives in a fast-paced environment.

Responsibilities

• Build, lead, and inspire a high-performing team.
• Ensure world-class service standards from the first welcome.
• Own and improve your shop's KPIs.

Skills

Leadership experience in hospitality

Commercial awareness

Detail-oriented operation

Customer service excellence

Job description

What if your next role wasn't just a job but the chance to build something that matters?

MINCKA was born from a trip to Australia and Colombia - where the vibrancy of coffee culture and the warmth of its people inspired us to bring something meaningful back to the UK.

At its core, MINCKA is about community. Yes, we serve world-class coffee, best-in-class toasties, smoothies, and pastries - but what truly sets us apart is the feeling you get when you walk through the door. People come to MINCKA every day because it feels like home.

We're proud to be part of our guests' daily routines. Whether it's a morning flat white, a quiet solo lunch, or a quick chat on the way to the station - MINCKA is a place where everyone feels welcome. Wherever we open, we intentionally build strong, local communities, one cup and one conversation at a time.

The Role

As General Manager at MINCKA, you're not just running a coffee shop - you're building a culture, developing people, and setting the bar for operational excellence.

This is a hands-on leadership role where you'll own your site's performance, inspire your team, and ensure every guest experience is exceptional. You'll be the heartbeat of the store - balancing commercial thinking with great hospitality, every day.

Key Responsibilities - What You'll Do

Team & Culture

• Build, lead, and inspire a high-performing team with energy and empathy
• Create a workplace culture that's warm, motivated, and people-first
• Coach and develop future leaders, fostering internal growth
  
  

Guest Experience

• Ensure world-class service standards, from the first welcome to the last sip
• Be present on the floor - resolving issues, leading by example, and shaping the vibe
• Turn new guests into loyal regulars through care, quality, and consistency
  
  

Operational Excellence

• Oversee daily operations - from shift planning and prep to cleanliness and compliance
• Maintain full stock, quality, and service standards at all times
• Ensure your shop is audit-ready, spotless, and always guest-ready
  
  

Financial Performance

• Own and improve your shop's KPIs: sales, labour %, average transaction value, and waste
• Spot trends, make smart decisions, and drive results week-on-week
• Be accountable for your site's P&L - balancing growth with cost control
  
  

Requirements

• 3+ years of leadership experience in hospitality, F&B, or retail
• Strong commercial awareness and a track record of hitting KPIs
• Confident leading from the front with a calm, motivating presence
• A detail-driven operator who thrives in a fast-paced environment
• A genuine love of coffee, food, and delivering a premium guest experience
  
  

Benefits

• Competitive salary + performance-based bonus
• Free coffee and smoothies - on shift and on your days off
• Free lunch every day + 35% off food and drink when you're not working
• 35% off retail coffee and branded merch
• Hands-on barista training with our Head of Coffee
• Ongoing development and a clear path to multi-site or senior leadership
• A role where you can shape the future of MINCKA
  
  

Why Join MINCKA?

We're here to build something special - not just a café, but a place where people feel part of something.

MINCKA is built on the belief that community matters. We exist to create warm, local spaces where people connect, recharge, and return to again and again.

As a leader, you won't just be running a store. You'll be helping create a space that feels like home for hundreds of people every week and building a team that loves coming to work.

One cup. One conversation. One great day at a time. That's MINCKA.