General Manager, Millennium Bridge.

WatchHouse.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

WatchHouse is seeking an experienced Coffee Shop Manager to lead operations at new locations in London. This role involves team motivation, financial management, and creating outstanding customer experiences within a dynamic, values-driven environment. Join us to be part of a growing company committed to excellence and hospitality.

Benefits

Stable contracted hours

Bonus schemes

Free drinks and coffee

Training and career growth

Social activities

Discounts

Qualifications

• Experience in managing high-volume venues.
• Understanding of food hygiene and safety.
• Thriving in fast-paced environments.

Responsibilities

• Motivating the team and managing daily operations.
• Ensuring compliance and high standards of service.
• Refining guest experience and mentoring staff.

Skills

Leadership

Customer Service

Food Hygiene Knowledge

Operational Management

Job description

WatchHouse is a group of specialty coffee houses located in iconic neighborhoods across London, Bath, and New York. We are dedicated to elevating the coffee experience through our "Modern Coffee" philosophy. From our award-winning brews to our unmatched hospitality, we’re proud to have been named Europe’s Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards.

We’re opening new locations near Millennium Bridge and are seeking experienced Coffee Shop Managers with a strong background in managing high-volume venues. Coffee knowledge is a bonus! This is a unique opportunity to be part of something special.

The House Manager role is for bold, driven individuals who believe great leadership starts with people. As a House Manager, you’ll set the tone, inspire your team, and deliver unforgettable hospitality daily. This hands-on role involves leading service, mentoring staff, and refining the guest experience.

We invest in our leaders. Bring your energy, curiosity, and commitment, and we’ll provide training, support, and growth opportunities.

Reporting directly to the Area Operations Manager, your key responsibilities include motivating your team, managing financials and KPIs, overseeing daily operations, ensuring compliance, maintaining high standards of cleanliness and service, and fostering a vibrant workplace.

Key skills include embodying WatchHouse’s core values—Passion, Empathy, Diligence, and Can Do—maintaining high personal standards, understanding food hygiene and safety, managing both front and back of house, and creating outstanding customer experiences. You should thrive in fast-paced environments, be a quick decision-maker, and support team development.

What you can expect: beautiful locations, industry-leading equipment, stable contracted hours, bonus schemes, free drinks and coffee, training, career growth, free lunch, social activities, discounts, and a supportive, inclusive environment rooted in respect and diversity.

WatchHouse was born from a passion to do better, focusing on detail and perfection. We are a people-first business that values diversity, inclusion, and individual personality. We believe in hiring the right person for the role based on skills, performance, and behaviour, regardless of background.

We foster a culture of trust, collaboration, and positive energy, aligned with our core values—Passion, Can Do, Diligence, and Empathy. Our success depends on these principles, and we seek individuals who resonate with them to grow with us.