General Manager - Mill Farm Sports Ventures

Mill Farm Sports Village; Preston; On-site; GBP 50,000 - 60,000; Full time

Job summary

An ambitious company seeks a dynamic General Manager to lead a diverse portfolio of venues, ensuring high service standards and compliance. This role offers full P&L responsibility and the chance to shape a cooperative working environment. With a focus on quality service and a passion for enhancing the customer journey, you will manage teams, oversee stock, and collaborate with chefs to deliver exceptional experiences. Join this forward-thinking team and be part of an exciting development in a 5-star setting, where your contributions will have a significant impact.

Qualifications

• Proven experience in managing a team in a similar operation.
• Knowledge of business management principles and practices.

Responsibilities

• Ensure compliance with SOPs and handle customer complaints.
• Oversee stock management and staff recruitment and training.

Skills

Team Management

Business Management Principles

High-Quality Service Standards

Banqueting Management

EPOS Applications

Decision-Making Skills

Communication Skills

Tools

Guestline Rezlynx

Job description

Location: Mill Farm Sports Village, Wesham

Salary: Up to £60,000

About Us: Mill Farm Sports Ventures is an ambitious company with a strong entrepreneurial spirit and big plans for growth. Join our forward-thinking team and be part of a fantastic development, including five separate venues and a public catering function.

Venues:

• Bradleys Aroma: A 170-seater Sports Bar serving traditional English food.
• Aroma: A cosmopolitan daytime eatery with 40 covers for dine-in and takeaway.
• Milano's: An 80-cover modern 5-star Mediterranean restaurant with additional al fresco dining and a 'New York' style Cocktail Bar.
• Churchill's Hotel: A new boutique hotel with 19 bedrooms.
• FSEC: Fylde Sports & Education Centre with sports pitches and facilities for functions.
  
  

Role Summary: As General Manager, you will have full P&L responsibility for the entire portfolio. You will lead, motivate, and supervise management teams, setting high service standards across all outlets.

Key Responsibilities:

• Compliance: Ensure compliance with SOPs, create a cooperative working environment, and personally handle customer complaints.
• Stock Management: Oversee stock checks, provide weekly reports to the DoL, and regularly update SOPs.
• Staff Management: Responsible for recruitment, training, appraisals, and motivation. Ensure rota compliance and avoid employing agency staff except in emergencies.
• Menu Costing: Oversee menu costing and itemization, constantly reviewing product prices. Collaborate with head chefs to select suppliers, focusing on quality and local sourcing.
• Stock Control: Maintain agreed stock levels, label and rotate stock, minimize waste, and ensure daily paperwork completion.
• Health & Safety: Work closely with HR on health and safety procedures, maintaining cleanliness and food safety standards.
• Financial Management: Prepare and agree on operating plans, review monthly statements, and provide commentary on deviations.
  
  

Experience and Skills:

• Proven experience in managing and running a team in a similar operation.
• Knowledge of business management principles and practices.
• Passion for high-quality service, food, and beverage standards.
• Experience in banqueting and hotel management.
• Familiarity with EPOS applications, specifically Guestline Rezlynx.
• Excellent decision-making, coaching, and organizational skills.
• Ability to deliver creative solutions and attention to detail.
• Team player with strong communication skills.
  
  

Personal Attributes:

• Energetic and enthusiastic with a can-do attitude and a passion for enhancing the customer journey.
• Willingness to work additional hours and spend evenings away from home as required.
• Demonstrates honesty, integrity, and high standards of conduct.
  
  

Join Us: If you’re motivated and passionate about quality service in a 5-star environment, we invite you to join our dynamic team at Mill Farm Sports Ventures. Apply today!