General Manager - Luxury Hospitality and Leisure Complex

COREcruitment; London; On-site; GBP 70,000 - 80,000; Full time

Job summary

A leading hospitality and leisure complex in London seeks an experienced General Manager to oversee operations, profitability, and team leadership. The role requires a strong background in leisure management and excellent communication skills to ensure exceptional customer service standards.

Qualifications

• Significant management experience in the leisure sector.
• Strong track record in improving profitability and managing budgets.
• Hands-on approach to operational management.

Responsibilities

• Manage overall business targets and profitability of the complex.
• Lead and motivate the team to deliver exceptional customer experiences.
• Achieve budgets and set strategic goals for the property.

Skills

Leadership

Commercial acumen

Operational management

Communication

Job description

General Manager - Luxury Hospitality and Leisure Complex

Location: London

Salary: £70,000 - £80,000

We are seeking an experienced and successful General Manager to lead, motivate, and inspire the team at this stunning and trendy hospitality and leisure complex.

You will be responsible for managing the team and overall business targets to deliver an excellent customer and member experience.The General Manager will also be required to manage profitability and customer satisfaction measures.Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage the profitability of the complex, ensuring revenue and customer satisfaction targets are met and exceeded
• Provide effective leadership to all team members
• Comply with and exceed all Brand Service Standards
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
• Deliver achievable budgets, and set other short- and long- term strategic goals for the property

What are we looking for?

• Excellent management experience
• Leisure market experience/knowledge is essential
• Possess strong commercial acumen, with experience in increasing profitability
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• Excellent leadership skills
• Exceptional communication skills
• Hands-on operational management of the property