General Manager - London

Five Guys; Camden Town; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading fast-casual restaurant chain in Camden Town is looking for a General Manager. You will be responsible for managing day-to-day operations, ensuring high-volume sales, and developing your team. This role offers an achievable bonus scheme, rewards for performance, and various employee benefits. The ideal candidate has strong leadership skills and a passion for customer service.

Benefits

30% bonus scheme

Life assurance

Free meals while on shift

33 Days paid holiday

Access to wellbeing support

Qualifications

• Proven hands-on leadership experience in a high volume environment.
• Ability to drive sales and control costs effectively.
• Passionate about developing people and team dynamics.

Responsibilities

• Lead and inspire a high volume store team.
• Manage day-to-day operations and long-term planning.
• Ensure exceptional customer service and brand representation.
• Develop and maintain a strong talent pipeline within the team.

Skills

Leadership

Customer service

High volume sales experience

Team development

Attention to detail

Job description

Overview

In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.

Responsibilities

• Joining our West End District means you will be leading one of our high volume stores, this could be one of Piccadilly Circus, Bond Street, Oxford Circus, Charing Cross, Kings Cross or Covent Garden
• You\'ll be experienced with high volume sales and big teams
• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role modelling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail, Perfect Burgers and Fries
• Have values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service
• Having your people\'s development at heart

Benefits and Incentives

• An achievable 30% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher reward - £500 at 5 years, £1,000 at 10 years
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

Other Awesome Perks

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme