General Manager Live in

greene king; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Apprenticeships

Brand discounts

Employee support program

Maternity/Paternity policy

Menopause friendly employer

Inns discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a General Manager for a London pub, with responsibility for leading a team, delivering exceptional hospitality, ensuring safety and operational excellence, and driving sales growth. You will recruit, develop and mentor staff while upholding brand standards and customer experience across all shifts.

The role requires strong leadership, a focus on P&L and a passion for great guest experiences in a fast-paced hospitality setting.

Qualifications

• High standards and attention to detail in pub operations.
• Excellent communication and leadership abilities.
• Business acumen with P&L oversight.
• Ability to foster individuality and care for staff, customers and environment.

Responsibilities

• Grow pub sales with the business development manager and management team.
• Lead by example to bring the brand to life through your team and deliver memorable customer experiences.
• Recruit and develop your team to ensure staff have the knowledge to delight customers.
• Champion brand standards and ensure customer and team safety at all times.
• Be prepared to obtain or hold a personal licence if required.

Skills

Leadership

Customer service

P&L management

People skills

Job description

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example make sure our customers, and teams, have a great time. The Black Horse Lamorbey also has impressive live in accommodation, making it the ideal site to base yourself working in London

Company Description

Cornerstone pubs sit at the heart of their neighbourhoods, and it's our people who make them special. Our teams create welcoming experiences, build lasting relationships with locals, and bring communities together through great hospitality. No two pubs are the same, but what unites our teams is a passion for making everyone feel welcome, delivering memorable moments, and serving great quality on every visit.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

What you'll do as a General Manager...

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.

What you'll bring...

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You’ll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.