General Manager - Leisure Hospitality Venue

Flow Sports Personnel Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organisation seeks an ambitious General Manager to oversee one of their busy centres. The role offers significant autonomy and responsibility, aiming to enhance operational standards and profitability while nurturing a high-performing team. This opportunity suits individuals passionate about leadership and customer service, looking to make a real impact in a dynamic environment.

Qualifications

• Minimum 18 months experience as General Manager in leisure, hospitality, or retail.
• Evidence of optimising sales and operational performance.
• Willing to work nights and weekends.

Responsibilities

• Responsible for running a busy centre, ensuring safety and vibrancy.
• Driving financial and commercial performance across all revenue streams.
• Coaching, leading, and motivating the team to deliver outstanding service.

Skills

Operational standards

Coaching

Sales optimisation

Resilience

Team development

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more.

To be successful you should have:

• a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
• a relentless approach to delivering the best operational standards in the industry
• evidence of optimising sales and performance of a business unit
• a passion for people, with evidence of coaching, developing, and progressing your team
• an empathetic and compassionate approach
• resilience, flexibility, and adaptability, to fit in with our fast-paced environment
• be willing to work nights and weekends