General Manager — Lead Teams, Delight Guests, Grow Sales

Greene King; Warfield; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension contributions

Brand discounts

Wagestream access

Refer a friend bonus

Maternity/Paternity policies

Menopause Friendly Employer

Greene King Inns discounts

Employee assistance program

Job summary

Greene King in the United Kingdom is seeking a General Manager to lead a thriving pub, drive sales, and develop a high-performing team. You’ll create a warm welcome for customers and ensure brand standards are delivered across all guest touchpoints.

You’ll recruit and develop staff, manage P&L, maintain high standards of safety and allergen controls, and acquire a personal license if needed. The role offers a competitive salary, pension contributions, and extensive employee benefits.

Qualifications

• Leadership and people-management experience.
• Strong communication and interpersonal skills.
• Proven ability to manage P&L and budgets.
• Attention to detail in daily pub operations.
• Excellent customer service mindset and guest focus.

Responsibilities

• Grow pub sales with the business development manager and management team.
• Lead by example and bring the brand to life through your team to deliver great experiences.
• Recruit and develop your team to ensure knowledge to delight customers.
• Champion brand standards and ensure customer and team safety at all times.
• Be prepared to obtain a personal license if required.

Skills

Leadership

Communication

P&L management

Attention to detail

Customer service

Job description

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example make sure our customers, and teams, have a great time.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
  
  

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

What you'll do as a General Manager...

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.
  
  

What You'll Bring...

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You’ll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.