General Manager | Lead Guest Experience & Growth (Housing)

Mitchells & Butlers PLC; Sheffield; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Bonus scheme

Staff discounts across brands

Discounted gym memberships

Award nights & socials

Private medical and dental plans

Pension & 25 days holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking a General Manager for one of its pubs in Sheffield. You will lead a district of sites, build a strong team, and drive guest experiences that keep customers returning. The role includes managing operations and delivering memorable moments across breakfast, game days, and beyond.

You’ll enjoy benefits including staff discounts, pension and holidays, and opportunities for personal development as part of a well-known UK pub brand.

Qualifications

• Prior general management or senior hospitality experience is essential.
• Ability to train and inspire teams to deliver great guest experiences.
• Track record of achieving business targets and driving sales.

Responsibilities

• Lead and develop the team to deliver outstanding service and maximise sales.
• Ensure guests are cared for and feel the hosting moments of their visit.
• Oversee operational delivery of food and drink to high standards.
• Drive performance toward clear business targets and KPIs.

Skills

Team leadership

Guest experience

Operational excellence

Sales opportunities

Tools

POS systems

Job description

Mitchells & Butlers PLC is seeking a General Manager for one of its pubs in Sheffield. You will lead a district of sites, build a strong team, and drive guest experiences that keep customers returning. The role includes managing operations and delivering memorable moments across breakfast, game days, and beyond.

You’ll enjoy benefits including staff discounts, pension and holidays, and opportunities for personal development as part of a well-known UK pub brand.