General Manager — Lead Growth & Guest Experience at a Play Centre

Vision Redbridge Culture and Leisure; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A premier leisure facility in London seeks a General Manager to oversee operations and lead the team. The ideal candidate will have a strong background in hospitality, excellent leadership and customer service skills, and the ability to implement revenue strategies. This role requires flexibility as it may involve working evenings and weekends. Join us in delivering a high-quality customer experience at this vibrant venue.

Qualifications

• Experience in hospitality and customer-facing roles is preferred.
• Ability to work flexible hours, including evenings and weekends.
• Must maintain relevant qualifications and attend training.

Responsibilities

• Manage day-to-day operations of the play centre.
• Develop and implement revenue strategies.
• Oversee Food and Beverage operations ensuring quality and compliance.
• Handle customer complaints and incidents effectively.

Skills

Leadership ability

Customer service skills

Financial acumen

IT system proficiency

Job description

A premier leisure facility in London seeks a General Manager to oversee operations and lead the team. The ideal candidate will have a strong background in hospitality, excellent leadership and customer service skills, and the ability to implement revenue strategies. This role requires flexibility as it may involve working evenings and weekends. Join us in delivering a high-quality customer experience at this vibrant venue.