General Manager — Lead Exceptional Hospitality & Growth

clubrugby; Bristol; On-site; Confidential; Full time

Benefits offered by this job

Health membership

Discount stays

Friends & family discounts

Food & drink discount

Starbucks discount

Training & development

Well-being benefits

Mental health days

Salary drawdown via Wagestream

Employee Assistance Programme

Flexible working hours

Team events

Pension scheme

Life insurance

Birthday off

Job summary

Village Hotels seeks a General Manager to lead operations across Leisure Club, Pub & Grill and Hotel, delivering the group strategy and ensuring outstanding guest service. You will be an inspirational leader, developing and empowering your team to uphold the Village standard of hospitality.

In this role you will drive commercial performance, maintain brand standards, and foster a culture of teamwork, recognition and continuous improvement to delight guests and maximise returns.

Qualifications

• Experience leading teams in a hospitality setting.
• Strong focus on guest satisfaction and service excellence.
• Ability to maintain and raise brand standards across outlets.

Responsibilities

• Deliver the group strategy to achieve commercial returns.
• Drive and adhere to consistent brand standards and profit performance.
• Drive quality and value that ensures amazing hospitality.
• Create an engaged team through development opportunities and recognition.
• Achieve excellent guest satisfaction scores and audits.
• Communicate marketing strategy to Heads of Department and ensure timely collateral use.
• Build relationships with marketing to raise brand awareness across channels.
• Participate in recruitment and promotions of employees.
• Use KPIs to benchmark departments and drive improvement.

Skills

Hospitality leadership

Commercial mindset

Guest experience focus

Team development

Brand standards

Job description

Village Hotels seeks a General Manager to lead operations across Leisure Club, Pub & Grill and Hotel, delivering the group strategy and ensuring outstanding guest service. You will be an inspirational leader, developing and empowering your team to uphold the Village standard of hospitality.

In this role you will drive commercial performance, maintain brand standards, and foster a culture of teamwork, recognition and continuous improvement to delight guests and maximise returns.