General Manager, Lambeth Urgent & Acute Crisis Pathway

South London and Maudsley NHS Foundation Trust; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist mental health service provider in London seeks a General Manager for the Acute & Urgent Care Pathway. The ideal candidate will have a strong background in senior management within a mental health or social care setting, overseeing quality clinical services and ensuring patient safety. This role includes leadership responsibilities and a robust development program for career enhancement.

Benefits

Generous pay and pensions

Career development opportunities

NHS discounts from retail brands

Counselling service

Wellbeing events

Qualifications

• Experience managing organisational change in mental health setting.
• History of developing clinical services successfully.
• Ability to ensure safe and effective practice.

Responsibilities

• Ensure clinical services meet high standards of patient safety.
• Develop integrated care pathways with evidence-based interventions.
• Recruit, motivate and train workforce for quality care.

Skills

Expertise at Senior Management level

Strong record of multi-professional collaboration

Understanding of NHS policy

Education

Bachelor's Degree in relevant discipline

Masters level education in relevant discipline

Job description

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

The Lambeth Directorate is recruiting to the post of General Manager, Acute & Urgent Care Pathway. If you want to work in an exciting and evolving service then this is the post for you. We are looking for an exceptional candidate with a significant level of experience and the ability to perform well in a busy operational role whilst undertaking Trust-wide projects, service delivery and performance responsibilities. In return you will have full support and an individual development programme to enhance your career. This varied role offers excellent opportunities to gain experience and skills across a variety of different settings.

For further details please see attached advertisement.

Main duties of the job

Responsibilities:

Working closely with the professional heads and the leadership team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction, and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints, and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting, and assurance that the environment is fit for purpose.

Working closely with the Operations Directorate Deputy Director and other professionals, develop a clear integrated care pathway with effective evidence-based interventions. To review the effectiveness of the pathway and use lean thinking to eliminate waste, ceasing interventions that are no longer effective and increasing those that are. Responsible for writing business cases and leading staff and stakeholder consultants as required. To demonstrate cost-effectiveness and to measure outcomes against care pathways standards. Also to provide demonstrable assurance that there is a systematic engagement of service users and carers throughout the process.

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work-life balance.

There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you are valued and appreciated, therefore we have a comprehensive benefits package on offer.

Some of our amazing benefits are highlighted here:

• Generous pay, pensions and annual leave.
• Work-life balance supportive of a range of flexible working options
• Career development - There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programme
• Car lease - Our staff benefits from competitive deals to lease cars
• Accommodation - Our staff benefits from keyworker housing which is available on selected site
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands through the Health Service Discounts website.

Other benefits include:

• Counselling service
• Wellbeing event
• Long service award
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

Detailed job description and main responsibilities

To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and taking action where necessary to manage this.

Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint team leaders with the appropriate competencies. To be visible and available and to manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.

To provide demonstrable assurance that the delivery of under- and post-graduate training to all professions takes place and to ensure that the environment is fit for this purpose by monitoring feedback and acting on this.

Person specification

Educational Qualification

Essential criteria

• Bachelor's Degree (in relevant discipline) or equivalent experience
• Masters level education (in relevant discipline) or equivalent experience

Experience

Essential criteria

• Expertise at Senior Management level across a range of subjects within a mental health or social care setting.
• Proven track record of managing organisational change and development of clinical services
• Strong record of multi-professional collaborator

Knowledge / Skills

Essential criteria

• Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners
• Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health.
• Able to work collaboratively with professional leads and other managers to ensure safe and effective practice

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• GM, Lambeth Urgent and Acute Crisis pathway (PDF, 207.6KB)
• GM, Lambeth Urgent and Acute Crisis pathway (PDF, 141.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)