General Manager - Joseph Rowntree Housing Trust

Michael Page (UK); Tees Valley; On-site; GBP 46,000; Full time

Job summary

A housing association is seeking a General Manager to lead high-quality housing services, ensuring safety and fostering community engagement. You will manage teams, oversee compliance, and develop services, working within a vibrant community in York. A CIH level 3 qualification and experience in housing services are essential. Competitive salary and opportunities for professional growth offered.

Benefits

Annual salary of £45,390

Permanent position

Supportive workplace culture

Excellent work-life balance

Qualifications

• Strong track record in housing services, preferably in sheltered or extra care environments.
• Proven experience of achieving results across multi-functional teams.
• Understanding of compliance with health and safety regulations.

Responsibilities

• Lead and support resident and social events.
• Ensure the delivery of person-centered housing services.
• Manage risk assessments and business continuity plans.
• Monitor and procure contracted services.

Skills

Managing and delivering high quality housing-related services

Leading teams

Managing external contractor relationships

Creating and managing complex budgets

Competent user of Microsoft Office

Listening to resident views

Education

CIH level 3 qualification or working towards

Tools

Microsoft Office

Job description

Overview

Home and flexible working • Exciting time to join the organisation

About Our Client

Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. As a registered care provider regulated by the Care Quality Commission (CQC), they provide care services which are tailored to people's needs, offering residential and nursing care as well as care within people's homes. JRHT currently offer care and extra care provision at 5 locations across York, Hartlepool and Scarborough. All of the care services are currently rated as Good by CQC, nevertheless they are continually striving to identify areas for improvement. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave.

• Built on trust
• Show they care
• Make a difference

Job Description

• To lead and support resident events and social events to encourage interaction and build community cohesion.
• To lead and manage colleagues to deliver a reliable, responsive and respectful, person centred housing related service to all residents and service users in line with current policies, procedures and legislation.
• To lead on the development of the service and manage associated projects.
• To lead on the review, updating and monitoring of risk assessments, business continuity plans and where appropriate Person emergency evacuation plans.
• To ensure that the locations are safe, secure and clean and assure all residents are safeguarded at all times.
• Ensure contracted services are procured and monitored in line with JRHT's policies and procedures.
• Ensure that all colleagues have regular one to one meetings, and any support and training needs are identified.

The Successful Applicant

A successful General Manager should have:

• Strong track record of managing and delivering high quality housing-related services to customers, ideally within a housing, sheltered or extra care environment.
• Qualified in CIH level 3 and above or working towards this. Good understanding of the consumer standards and tenant satisfaction measures.
• Proven experience of working across multi functions or departments to achieve successful results for residents and organisation.
• Proven experience of leading teams across different locations and ensuring that key KPI's and performance is achieved.
• Experience, knowledge and ability to actively listen to and consider the views of others to make informed decisions in complex resident environments.
• Experience of managing external contractor relationships, building partnerships which benefit residents and JRHT.
• Proven experience of creating, monitoring and managing complex budgets which can be discussed with colleagues and residents
• Experience, knowledge and understanding of compliance with all health and safety and compliance regulations and legislation in a sheltered and extra care environment.
• Competent user of Microsoft Office and social media.

What's on Offer

• An annual salary of £45,390 depending on experience.
• Permanent position with opportunities for professional growth.
• A supportive and inclusive workplace culture.
• Based in York, offering an excellent work-life balance in a vibrant city.
• The chance to make a meaningful difference in residents' lives through quality housing services.

If you are passionate about all of the above we encourage you to apply for this rewarding role in York.