General Manager: Growth, AI & Customer-First Leadership

Vesta Software Group; Milton Keynes; On-site; GBP 100,000 - 130,000; Full time

Job summary

MWC Partners Ltd is seeking a General Manager to lead the business unit within the Jonas Software group. Reporting to the Group Leader, you will set the strategy, drive profitability and lead a high-performing team to deliver exceptional customer outcomes.

You will focus on growing recurring revenue, expanding payments, embedding AI, and aligning products with market demand while ensuring governance and financial discipline across the unit.

Qualifications

• Proven leadership experience within a software or technology business.
• Strong commercial and financial acumen.
• Experience leading multidisciplinary teams.
• Experience developing software products and services.
• Experience leading organisational change and continuous improvement.
• Strong customer relationship and stakeholder management skills.

Responsibilities

• Provide strategic leadership, direction and motivation across the business.
• Develop, coach and build a high-performing management team.
• Foster a culture of accountability, continuous improvement and customer focus.
• Lead organisational change and succession planning.
• Develop and execute the business strategy.
• Identify opportunities to increase recurring revenue, payments revenue and customer lifetime value.
• Deliver agreed Revenue, EBITA and business performance targets.
• Work closely with the Commercial Director to maximise new business and recurring revenue.
• Provide strategic oversight of the product portfolio.
• Champion the effective use of AI, automation and technology across the business.
• Ensure the business delivers exceptional customer service and outcomes.
• Recruit, develop and retain high-performing employees.

Skills

Leadership

Strategic planning

Financial acumen

Cross-functional leadership

AI experience

Product innovation

Stakeholder management

Change management

Job description

MWC Partners Ltd is seeking a General Manager to lead the business unit within the Jonas Software group. Reporting to the Group Leader, you will set the strategy, drive profitability and lead a high-performing team to deliver exceptional customer outcomes.

You will focus on growing recurring revenue, expanding payments, embedding AI, and aligning products with market demand while ensuring governance and financial discipline across the unit.