General Manager - General

JD GROUP; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading gym in the North East seeks an inspirational manager to lead operations, enhance standards, and grow membership. The successful candidate will ensure compliance with health policies, manage a team of fitness professionals, and drive sales initiatives, maintaining an outstanding service experience for members.

Qualifications

• Proven management experience within a leisure-related industry.
• Passionate about customer service and an inspirational leader.
• Experience as a General Manager or similar operational role within a leisure facility is preferred.

Responsibilities

• Ensure compliance with all policies and procedures.
• Recruit, manage, and develop a team.
• Drive and maximise secondary revenue streams.

Skills

Customer Service

Leadership

Sales Management

Education

Level 2 Gym Instructor Qualification

Job description

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy, and determination to drive and develop the business. We're looking for a manager with experience in developing the standards and reputation of this new gym, while nurturing a growing membership base and team.

Responsibilities:

• Ensure compliance with all policies and procedures in the Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain adherence to and uphold the JD Gyms Brand Standard.
• Conduct regular safety checks (daily, weekly, monthly). Report and follow up on defects to ensure the safety of the building and equipment.
• Recruit, manage, and develop a team of Fitness Coaches and General Assistants to ensure smooth daily operations and delivery of expectations.
• Hold regular team meetings to support development and keep staff updated.
• Work towards and aim to achieve all set sales and membership targets.
• Drive and maximise secondary revenue streams.
• Maintain the highest standards of cleanliness across the gym facility.
• Ensure in-house cleaners (General Assistants) meet cleanliness standards. Manage weekly banking processes to minimise wastage and variances, maximising profit.
• Ensure all team members adhere to uniform standards.
• Deliver outstanding member service consistently.
• Create an enjoyable and motivating environment for the team at work.
• Act as an ambassador of JD Gyms at all times.

Skills and Experience:

• Proven management experience within a leisure-related industry.
• Passionate about customer service and an inspirational leader.
• Qualified to at least Level 2 Gym Instructor.
• Track record in driving sales, managing local marketing, and recruiting a successful team.
• Experience as a General Manager or similar operational role within a leisure facility is preferred.