General Manager - Freight Forwarding

TN United Kingdom; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in International Ocean Freight Services in Belfast seeks a General Manager/Senior Freight Forwarder. The successful candidate will oversee service delivery, manage teams, and ensure high customer satisfaction. A strong background in deep sea freight and leadership skills are essential for this role.

Benefits

Private Medical Cover

Qualifications

• Minimum 5 years deep sea freight experience.
• Experience in NI/UK market.
• Knowledge of Freight Forwarding and Deep-Sea Ocean Freight.

Responsibilities

• Manage Import/Export Team and ensure compliance with policies.
• Set and monitor KPIs, complete management reporting.
• Monitor customer service satisfaction.

Skills

Communication

Negotiation

Management

Delegation

Job description

Social network you want to login/join with:

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Client:

Brook Street NMR

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1134f940385f

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

A fantastic opportunity has arisen for a person to join our client in Belfast who specialises in International Ocean Freight Services along with general Freight Forwarding activities.

Our client has become one of the most successful International Ocean Freight providers in Northern Ireland and they are looking to hire a General Manager/ Senior Freight Forwarder

The candidate hired for this role will be responsible for the overall delivery and quality of the businesses services whilst ensuring the customer experience is of the highest level.

Our client is looking for a driven and ambitious individual that will bring a positive and friendly attitude to daily operations and assist in the growth of the business.

You must have a strong working knowledge of the Northern Ireland market as well as a strong understanding of the Deep Sea Freight Forwarding sector. A day-to-day hands-on approach is needed.

Duties Include:

• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are always followed
• Management of Import/Export Team
• Setting & Monitoring KPIs and completing Management reporting
• Providing guidance to and support managers and staff members as required.
• Monitoring Customer Service Satisfaction

Criteria/ Experience Required

• Must have a minimum of 5 years deep sea freight experience and a background of working in NI / UK
• Planning and forecasting.
• Freight Forwarding knowledge & experience of Deep-Sea Ocean Freight (Exports & Imports)
• Good communication and negotiation skills.
• Effective management and delegation skills
• Confident communicator with the ability to lead and manage teams
• Some Customs knowledge would be desirable

Package:

• Salary- Negotiable but subject to experience.
• Private Medical Cover

If interested, please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.