General Manager - DoubleTree by Hilton London, Tower of London

Hilton Worldwide, Inc.; City Of London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking an experienced General Manager for their flagship hotel in the heart of London. The role involves managing hotel operations, ensuring profitability, and delivering unforgettable guest experiences. Ideal candidates will have a background in similar high-profile environments with a focus on leadership and Team Member engagement. This position offers a chance to shape the future of a premier hotel while being a part of a renowned brand.

Benefits

Career growth and development

Flexible work options

Go Hilton travel discount program

Qualifications

• Experience as a General Manager in a similar quality hotel.
• Strong focus on Owner relations and Team Member engagement.
• Ability to deliver exceptional guest experiences.

Responsibilities

• Manage hotel operations and profitability.
• Lead the hotel’s Executive team and ensure career progression.
• Comply with Hilton Brand Service Standards.

Skills

Leadership skills

Guest experience management

Commercial acumen

Operational knowledge

Stakeholder relations

Education

Degree or diploma in Hotel Management

Job description

Job Description - General Manager - DoubleTree by Hilton London, Tower of London (HOT0BZWJ)

Job Description

General Manager - DoubleTree by Hilton London, Tower of London (

Job Number:

HOT0BZWJ )

Work Locations

Work Locations

: DoubleTree by Hilton, London - Tower of London 7 Pepys Street London EC3N 4AF

The Brand - DoubleTree by Hilton

The Property

We're a short walk from the Tower of London, Borough Market, and the financial district. Tower Hill Tube Station and Fenchurch Street Train Station are steps away, offering easy access to Central London in just 15 minutes by tube. Enjoy skyline and Tower Bridge views, a fitness center, and cocktails at our award-winning rooftop bar, Savage Garden.

The Role

At DoubleTree by Hilton London, Tower of London, we’re seeking an exceptional leader with a proven track record in driving commercial success, inspiring high-performing teams, and delivering unforgettable guest experiences whilst managing profitability and meeting our owners’ expectations. This is a unique opportunity to shape the future of a flagship hotel in the heart of the city.

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead the hotel operation.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interests of the hotel and Hilton.
• Deliver achievable hotel budgets and set other short and long- term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.
  

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar size and quality hotel and ideally with current/recent London market experience.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An Established GM with Hilton experience and proven experience from a similar quality and size hotel with ideally current or recent experience operating in the London market.
• Deep understanding of commercial and revenue environment with the ability to manage a very high-profile F&B environment and attention to detail.
• Ability to take ownership and guide owners confidently with exceptional stakeholder & owner relations experience.
• Strong operational knowledge from a people/leadership perspective - the GM needs to be "present" and highly visible.
• Passion for networking, being highly visible to foster networks and relationships.
• Experience of delivering exceptional guest experience.
• Exceptional communication skills and presence.
• Strong commercial acumen, with experience in increasing profitability, managing budgets, revenue proposals, and forecasting results in a similar sized property.
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
• Ability to show resilience, judgement and leadership.
• In-depth knowledge of the hotel/leisure/service sector.
• Degree or diploma in Hotel Management or equivalent.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.