General Manager(Depot)

CitySprint; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading courier services provider in London is seeking a General Manager to oversee all operational functions within its Service Centre. The ideal candidate will manage financial performance, develop a high-performing team, and ensure operational excellence aligns with strategic objectives. Experience in budget management and team mentoring is essential, alongside a proactive approach to problem-solving. This role offers competitive benefits including an impressive holiday allowance and wellness programs.

Benefits

Impressive holiday allowance

Additional day off for birthday

Enhanced maternity and paternity leave

Health and wellness program

Season ticket loans

Qualifications

• Proven proficiency in creating and analysing operational reports.
• Ability to remain objective and troubleshoot effectively.
• Experience in managing and exceeding budget targets.

Responsibilities

• Manage financial targets and continuously review budgets.
• Collaborate with managers to manage new business opportunities.
• Mentor teams and manage performance in line with policies.

Skills

Operational management

Budget management

Team mentoring

Analytical skills

Problem-solving

Tools

CityTrak

X-Despatch 3

Salesforce

Microsoft Office

Job description

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• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?
• Travel for cheaper with interest free season ticket loans (available after a year’s service).

CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the same day service areas already.

Through regular investment in our people, our service offering, and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally, we need to secure a top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where YOU come in!

CitySprint has an exciting opportunity for a General Manager in London.

You will manage all operational functions within the Service Centre to foster a ‘Best in Business’ culture. Your role involves developing and supporting colleagues to achieve key strategic objectives and drive revenue and profit growth while meeting SLAs, ensuring client retention, and enhancing operational efficiencies and colleague development in line with EBITDA targets.

A successful Service Centre Manager optimises all operational aspects. You will support the Regional Manager in delivering operational excellence through budget management, improving efficiencies, implementing new business, and retaining existing customers to establish a ‘Partner of Choice’ reputation. You will also support and develop in-house colleagues to ensure the overall success of the Service Centre.

The main responsibilities within the role are:

• Manage and exceed all financial targets set (revenue, profit, EBITDA) through continuous budget review and monitoring.
• Review and manage operational stats to identify potential efficiencies and improved productivity.
• Collaborate with Regional Managers and internal partners to successfully manage new business opportunities through new sector development or acquisition opportunities.
• Identify and collaborate with all stakeholders to deliver cross-functional optimisation.
• Proactively manage, support, and mentor peers to develop a strong, passionate, and successful team through performance management and proactive communication.
• Review and manage operational requirements during peak periods to minimise disruption.
• Manage teams' attendance, performance, and conduct in line with policies and processes (Attendance/Disc & Grievance) and implement action when unacceptable levels are observed or where additional support is needed.
• Manage recruitment to deliver a team inspired to perform.

The ideal candidate will demonstrate the following:

• Proven proficiency in creating, analysing, and disseminating clear and concise operational reports and working towards achieving and exceeding business operational targets.
• Remain objective, actively troubleshoot, and pursue solutions when issues or problems occur.
• Ability to reprioritise tasks and workload in line with changing business needs in a busy and time-sensitive environment.
• Proven success in managing and exceeding budget targets.
• Previous experience of successful team management through mentoring and development.
• Working knowledge of in-house systems e.g., CityTrak and X-Despatch 3, Salesforce.
• Working knowledge of the full Microsoft Office suite.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this General Manager role sounds like you, we really want to hear from you!