General Manager / Customer Director/ Senior Building Manager- Central London - New Build - Office

Concrete Consulting; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a General Manager to oversee a flagship property site. This role emphasizes customer focus, requiring a leader who can mobilize operations and ensure exceptional tenant experiences. The ideal candidate will have a strong background in managing large sites, health and safety qualifications, and a commitment to delivering on sustainability goals. Join a company that values employee development and offers opportunities for growth in a dynamic environment. If you are passionate about creating a customer-centric approach in property management, this is the perfect opportunity for you.

Qualifications

• Experience managing large sites with a focus on customer service.
• Qualifications in health and safety management are essential.

Responsibilities

• Oversee operations of a 300,000 sq ft site with a focus on tenant experience.
• Manage service charge budgets and health and safety compliance.

Skills

Customer Focus

Health and Safety Management

Communication Skills

Budget Management

Education

IOSH Qualification

NEBOSH Qualification

Job description

My client, a notable Property Company, is looking for a General Manager / Customer Director / Senior Building Manager to oversee operations of a site circa 300,000 sq ft. Key that you are "customer focused" and also deliver on ESG, NET Zero, WELL, BREEAM, and SMART buildings, WIRED Score.

You will have previous experience in looking after a site of a similar scale and mobilising from practical completion, overseeing commissioning, overseeing tenant fit outs, showing prospective customers around, and leading an on-site team. Exposure to setting and managing service charge budgets as well as overseeing health and safety on site is essential; therefore, an IOSH or NEBOSH qualification is required.

As well as management of service partners on site, you will be required to engage with the end users (tenants) on a daily basis. It is imperative that clear lines of communication are forged, whether written or verbal, in order to operate this flagship site. The level of service delivery is very much focused on the tenant experience and partnering with service partners to create a 'one team ethos'; being “customer centric” is vital to this role.

There is an opportunity to get involved in other developments should the opportunity present itself. This is an organization that invests in their employees and ensures their careers develop too.

To apply for this role, please email your CV to Hari Prakash by clicking on the 'apply' button. It is the policy of Concrete Consulting, as a matter of courtesy, to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days, your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.