General Manager - CLAAS UK Retail

CLAAS; Bury St Edmunds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading agricultural machinery firm is seeking a General Manager to provide strategic leadership for its multi-site dealership. The ideal candidate will have over 7 years of experience in dealer operations and a deep understanding of the industry. This role involves ensuring high customer service levels, managing business planning, and fostering relationships with key stakeholders. The position offers a competitive benefits package, including a pension scheme and annual leave.

Benefits

Annual incentive scheme

Brand new office building

Ergonomic sit/stand desk

On site subsidised employee restaurant

Defined Contribution Pension Scheme

Qualifications

• 7+ years of related experience in dealer operations and retail business.
• Effective management of multi-site locations.
• Ability to cultivate and transform processes to support sales.

Responsibilities

• Provide strategic leadership for sustained growth and profitability.
• Lead the dealership brand and culture aligned with Global CLAAS Retail strategy.
• Develop cooperative relationships with key stakeholders.

Skills

Leadership

Strategic planning

Sales management

Customer service

Stakeholder management

Education

Bachelor's degree in business administration or related field

Job description

Company: CLAAS U.K. Ltd.
Location: Saxham
Start Date: 02/10/2025
Professional Level: Management
Key Area: After Sales

At CLAAS UK at Saxham we provide Sales, Service, Parts, IT, Marketing and Accounts support for our dealer network across the UK and Ireland. CLAAS UK is also the sole wholesale distributor for all CLAAS machinery in the UK and Ireland. Officially opened in 2020 our new state of the art headquarters provides a healthy, thriving environment for our employees and being a family run business, the well being of our staff is paramount to our success.
With a deep rooted passion for our industry and its people our work ethos is based on trust and mutual respect.

Your role in our team:

As CLAAS Global Retail we are a well-established dealer in the agricultural machinery industry. With 18 sites across the UK, we are on a mission to continue driving growth and exceeding revenue targets. All whilst maintaining our high level of customer service and performance.

• The CUK Retail (CUKR) General Manager is responsible for providing the strategic leadership that drives the sustained growth and profitability of a multi-site agriculture machinery dealership chain within the assigned territory. The position consistently ensures the highest level of support and service to its customers.
• The role is responsible for leading a dealership brand and culture that is fully aligned with the Global CLAAS Retail strategy.

Your profile:

• The General Manager has the necessary competencies to effectively manage multi-site locations and is responsible for overall business planning and results including, but not limited to:
  • cultivating and transforming processes to support sales (new and used)
  • parts and service
  • appropriate inventory management
  • accounting and finance functions
  • management and development of dealership personnel
  • safety.
• The position will ensure the marketing is in line with corporate guidelines.
• This role has overall responsibility for developing co-operative relationships with key stakeholders and shareholders.

Qualifications:

• Bachelor's degree in business administration, Ag economics or related field highly desired or equivalent work experience.
• 7+ years of related experience in dealer operations and a growing retail business within relevant industry sectors.

A full role profile can be requested via email from [e-mail].

Your benefits:

• Annual incentive scheme.
• Brand new state of the art office building just off the A14 with free car parking.
• Ergonomic sit/stand desk.
• On site subsidised employee restaurant.
• 24 days annual leave rising by one day per calendar year to 28 with option to carry-over.
• Holiday purchase scheme to take annual leave to 30 days per annum.
• Defined Contribution Pension Scheme with Company contribution of 8%.
• Life assurance – 4 x annual salary.
• Free eye test and money towards glasses.
• Employee Assistance Programme – free legal and personal support for employees and their families.
• Christmas close down period.
• Industry leading sickness pay.
• Discounts on EE and Microsoft products.
• The rewards of working for a family owned, Private Company where we value all of our employees as key players in our business

We look forward to your application.

Contact: Julie Christine White, CLAAS U.K. Ltd., ([phone]