General Manager - CAT

Glos; Cheltenham; On-site; GBP 38,000 - 45,000; Full time

Job summary

An established interiors business in Cheltenham is seeking a dynamic General Manager to lead operations and drive performance. This role offers a unique opportunity to oversee strategic functions while maintaining a strong customer focus. You will be responsible for managing daily operations, ensuring profitability, and leading a small team. If you have a passion for operational excellence and customer service, this position is perfect for you. Join a company that values diversity and aims to connect personally with each applicant.

Qualifications

• Proven experience in general management or senior operational role.
• Strong understanding of financial principles and profitability.

Responsibilities

• Provide operational leadership ensuring consistent commercial performance.
• Manage customer interactions and lead team development.

Skills

Financial Principles

P&L Management

Commercial Acumen

Leadership Skills

Team Motivation

Tools

CRM Systems (Carmen)

Xero

Sage

Job description

General Manager – Interiors Showroom
Salary to £45k
Cheltenham

Our client, a well-established and growing interiors business, is seeking an experienced General Manager to lead daily operations and drive business performance. This is an excellent opportunity for a commercially astute professional to oversee strategic and operational functions while maintaining a strong customer-focused approach.

Must have’s

• Strong understanding of financial principles, including P&L management and balance sheet analysis
• Ability to understand margins, profitability and balance sheets
• Commercial Acumen
• Proven experience in a general management or senior operational role

Nice to have’s

• Excellent leadership and team motivation skills
• Industry experience in blinds, soft furnishings, or home interiors (preferred)
• Experience of CRM systems (Carmen ideally) and either Xero or Sage

So what will you be doing?

• Provide full operational leadership across the business, ensuring consistent commercial performance
• Manage customer interactions both in person and digitally, offering expert product advice with a focus on customer satisfaction
• Lead and develop the team by setting clear goals, KPIs, and performance benchmarks
• Oversee showroom operations, diary management, scheduling, and workflow coordination
• Handle order processing, purchasing, and supplier relations to ensure cost-effective procurement
• Monitor financial performance including margins, profitability, and overall business metrics
• Report regularly to Directors and liaise with Head Office on business updates and forecasts
• Proven experience in a general management or senior operational role

Helpful Extras

• Monday to Friday
• Hours 8am-5pm but will need flexibility especially in the early days
• Managing a small team of 4

If you are a driven professional with a passion for operational excellence and customer service, we would love to hear from you.

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.