General Manager - Casinos

Leisure People; Birmingham; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading gaming group in the UK seeks a Designate General Manager for their Birmingham casino. This role offers comprehensive training and the opportunity to spearhead operations, focusing on customer excellence and team leadership in an exciting 24-hour gaming environment. With competitive salary and significant benefits, this is an opportunity for professional growth and contribution to a dynamic sector.

Benefits

Private medical care

Company pension contribution (up to 10%)

Life assurance

33 days holidays

Substantial performance bonus

Tip sharing

Qualifications

• Proven track record as a Regional Manager or top performing General Manager in service-driven environments.
• Demonstrated ability to drive change and deliver commercial results.
• Creative thinker with focus on innovation and improvement.

Responsibilities

• Ensure responsible gambling culture and customer experiences in the casino.
• Build and promote a high-performance team culture.
• Accountable for health, safety, and compliance.

Skills

Customer Excellence

Leadership

Change Management

Commercial Acumen

Team Building

Job description

Designate General Manager

Birmingham to 60K basic + 5.6K car allowance OTE 90K +

We are looking for a Designate General Manager to join one of the largest and most successful gaming groups within the UK. As a Designate General Manager, you will be supported through a comprehensive best in class 3-6 month training and induction programme, and once ready will take up the role of General Manager within one of their Casinos within the Birmingham /West Midlands region.

We are very keen to hear from candidates who have a proven track record as a Regional Manager or top performing General Manager working within a high-volume superstore/large format retail store, or a leading leisure or hospitality business, and who enjoys the variety and excitement of working within the fast-paced environment of a 24hr gaming and entertainment business. Every Casino is a prestigious leisure destination with bars, restaurants, and a wide range of entertainment options.

It is a fantastic time to join this business with major capital investment and innovation going into the venues at a time of unprecedented opportunity within the sector. If you are obsessed with delivering customer excellence and ensuring your customers and team are at the heart of, and love everything you do, then this could be the start of an exciting and rewarding career for you.

As a general manager your responsibilities will include:

• Ensure that the casino culture instils responsible gambling at its heart.
• Creating amazing experiences for the customers on every visit, establishing the venue as the destination of choice.
• Building and promoting an inclusive, trusting, and high-performance culture.
• Coaching, mentoring and inspiring your team to maximise their potential.
• Proactively review customer insights data and key drivers of engagement.
• Implement a proactive sales strategy to continue to drive revenue growth across F&B, Gaming, & Entertainment.
• Create innovative experiences and events across all customer segments.
• Be fully accountable for health and safety, operational compliance and industry best practice.

Interested candidates must also be able to demonstrate the following attributes in full:

• Have a proven track record delivering exceptional commercial results in a significant service driven business.
• Be comfortable driving change and positively influencing at every level within the business.
• Be a creative thinker who constantly looks for improvement and innovation across your P&L

You will be brought into the business as a designate on a salary of 55-60K with a 5.6k car allowance Driven through your leading of the venue performance , there is also an opportunity to earn a substantial bonus of up to 30% of the basic salary whilst also receiving a share of venue generated tips. Other significant benefits include private medical care, a company pension contribution of up to 10%, life assurance and 33 days holidays.